Moving to a new server and experiencing issues with import

[Inan]

Hi,

We are moving our forum to another server at the moment. Despite most of the import seem to be going well we are experiencing an issue on one page. We managed to load Admin panel after migration but then when we tried the Admin Panel > Something is not working correctly we ended up with a broken page showing the text on the attached file.

We used to have support available via email I believe but seems like it's been removed and only option is to open a topic here?

Could you please provide support to help us?

Import issue.txt

[Gary]

Hi @Inan,

The same level of support is still available, it is just how you obtain it that has changed slightly. The Help & Support forum is your go to place for any help you need relating to our product suite and is staffed by our Team, but also opens up our community to assisting you as well if we don't get there first. We have the ability to transfer your topic to a ticket for issues that may require escalation.

I have moved your topic to this forum and someone will assist you shortly. 🙂

[Marc]

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you.