Invision Community 4: SEO, prepare for v5 and dormant account notifications By Matt Monday at 02:04 PM
sonimik1 Posted December 8, 2022 Posted December 8, 2022 I can't get my license to activate try everything and also reset the password and it doesn't always let me get the message below There was an error communicating with the license server. Please try again later or contact technical support for assistance.
Marc Posted December 8, 2022 Posted December 8, 2022 You would ned to contact your hosting company on this issue. The issue is that your server cannot contact our license server. You need to ensure your server can contact remoteservices.invisionpower.com
sonimik1 Posted December 8, 2022 Author Posted December 8, 2022 I don't know how to contact them, it tells me that I don't have support. and with the key it keeps giving me this error ☹️ There was an error communicating with the license server. Please try again later or contact technical support for assistance.
Randy Calvert Posted December 8, 2022 Posted December 8, 2022 There is either a problem with your host’s firewall blocking the request or your host is not using at least TLS 1.2 to make connections to IPS. In either situation, it’s not a problem in the software. You’ll need to contact whomever you pay to host your website. If your host does not provide support, I would highly suggest finding a new hosting service.
Marc Posted December 9, 2022 Posted December 9, 2022 8 hours ago, sonimik1 said: I don't know how to contact them, it tells me that I don't have support. and with the key it keeps giving me this error ☹️ There was an error communicating with the license server. Please try again later or contact technical support for assistance. If you do not have support for your hosting services, you would need to employ someone who can investigate this for you on your hosting, unfortunately. As randy mentioned, it could be that you are not using at least TLS 1.2, but its unlikely if you have been using it previously. Have you perhaps considered our cloud solution? This may suit you better if you wish not to deal with hosting at all.
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