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Hey...

After purchase a new license, i can't login in my backend to the marketplace. 

I've got following information.

Could contain: File, Webpage, Text, Page

 

Solved by Hatsu

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Could I please confirm you are logging into the marketplace with your client login, rather than your admin login?

  • Author

Yes. 

I logged in with my client login and not with my admin login.

Could contain: File, Monitor, Computer Hardware, Screen, Hardware, Electronics, Webpage, Person, Text

Now i've got now this information, after clearing my cookies.

  • Solution

Did you change anything on your setup? For me it was Encryption Standards.

 

  • Author

@Hatsu

Thanks. No i changed nothing at the server setup or anything else. 

Just installed my new license at the same server, switched the "License Key" for both forums and then tried to log into the marketplace. Maybe the license key causes this error ?

I have created a ticket on this for you, so we can look into this further

  • Author

I've updated for both licenses my access informations

  • Author

Perfect. So i've updated my TLS settings and enabled TLS 1.2 

Now it works... strange because I didn't actually change anything.

Glad to hear that got you sorted out 🙂 

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