Tyler Dotson Posted November 18, 2022 Posted November 18, 2022 I cannot access my forums and have been spamming this site and emails trying to get in and you keep saying you have sent emails on how to fix them and I have not been able to get anything. I have since changed the email. I cannot log onto my site, a community member deleted my forum account and I asked for it to both be backed up and restored multiple times to no avail. Can someone with competence either restore a backup of my forums from 11/10/2022 and reset the forum account Banjo's password or make a new account on the current forums with admin and send me the details? I don't know how I'm paying monthly for service and support I'm not getting.
Gary Posted November 18, 2022 Posted November 18, 2022 Hi @Tyler Dotson, We do understand your concerns and frustrations, and we want to help you get back into your community quickly. I have reviewed your two original topics and can confirm that two separate colleagues have contacted you fairly promptly. @Marc Stridgen has also advised he escalated a ticket so your issues can be discussed and resolved with you directly via email, of which you have been replying to quite a few times. Have you received the instructions to access your administrator account that has been provided by @Jim M? If not, please advise and we will have them sent to you again. Feel free to send me a private messaging containing a new preferred email address and I will add that to your ticket for reference. We will get this resolved for you and do appreciate your patience throughout the process. In the interim, let's work together to get a positive result all round.
Tyler Dotson Posted November 18, 2022 Author Posted November 18, 2022 2 minutes ago, Gary said: Hi @Tyler Dotson, We do understand your concerns and frustrations, and we want to help you get back into your community quickly. I have reviewed your two original topics and can confirm that two separate colleagues have contacted you fairly promptly. @Marc Stridgen has also advised he escalated a ticket so your issues can be discussed and resolved with you directly via email, of which you have been replying to quite a few times. Have you received the instructions to access your administrator account that has been provided by @Jim M? If not, please advise and we will have them sent to you again. Feel free to send me a private messaging containing a new preferred email address and I will add that to your ticket for reference. We will get this resolved for you and do appreciate your patience throughout the process. In the interim, let's work together to get a positive result all round. Please send it again. I have changed the email on the account itself to see if it will resolve the issue of not receiving this reset email.
Solution Gary Posted November 18, 2022 Solution Posted November 18, 2022 Thanks for sending that through. I will add it to your ticket now. Please keep an eye out on your emails in the next couple of hours for a response from our team.
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