Hello,

I have not saved the trial password as I did not understood it was in fact my AdminCP account password.

Now that I have upgraded my plan, I'm locked out of my own community.

I have already tried the "I have lost my password" but that for some reason does not seem to work as I have not received any e-mail. It's not in spam.

What can I do?

Thanks,
Thiago

 

I'm glad you posted here, and I hope you make your way back to read this reply.

We parked your domain, but you are using that domain for your email address, and we do not provide for email on a custom domain, so you won't receive our replies.

Please change your customer email address to one which has email capability (i.e. gmail, etc) then we can assist you with your request.

Hi Mark, thanks for the fast reply.

You mean that my community e-mails will not work if I use a custom domain?

So if a member uses the "Forgot my password" functionality, he/she will not receive any email?

This is for the Client Area primarily, but both that address and the email address for our forums must be the same address.

FOLLOWUP: Yes, if we park a custom domain here, such as mydomain.com, then your email address cannot be xxxxx@mydomain.com unless you engage an external email service (i.e googlemail, hotmail, etc) and provide us with the MX Records to point your domain email to that service.

Thanks again for the clarification.

I have an external e-mail service and I'm able to view/edit the MX Records. What information do you need from my side to enable my domain e-mail working?

Meanwhile, I have changed my e-mail here to another one.

Great, I'll answer the ticket you opened and provide the info you'll need. Please look for our reply shortly.

EDIT: It seems ticket system insists on keeping that ticket tied to the old address. Apologies for the confusion.

Can you please email us from the new address, and refer to this topic:

https://invisioncommunity.com/forums/topic/470141-dont-know-my-admincp-password-after-converting-to-paid-cloud-plan/

and this ticket number:

109875

Thanks.

Edited October 24, 20222 yr by Mark H
Followup instructions

Ok, just did it.

Great, I just answered your ticket, please see and reply to that so we can get your email setup.

Did it!

Solved!

Thanks a lot for your swift reply and action, Mark.

Cheers!

You're welcome, glad to know all is well now. 🙂