Invision Community 4: SEO, prepare for v5 and dormant account notifications Matt November 11, 2024Nov 11
Posted July 7, 20222 yr Having trouble installing this each time I try and click "Install" I get a messaged poped up saying "There was a problem loading this content."
July 7, 20222 yr Having trouble installing this each time I try and click "Install" I get a messaged poped up saying "There was a problem loading this content." @Stuart Silvester, is this a marketplace thing? The message belongs to Core so the app isn't installed yet.
July 7, 20222 yr If you are unable to install marketplace content: Make sure you are signed into the Marketplace via the link in your ACP. Make sure your server is making requests to IPS using TLS 1.2 or above (old versions of TLS1.0 or 1.1 will be rejected by IPS servers). Make sure there are not any outbound firewall rule restrictions that would prohibit your site from reaching IPS servers.
July 7, 20222 yr Author If you are unable to install marketplace content: Make sure you are signed into the Marketplace via the link in your ACP. Make sure your server is making requests to IPS using TLS 1.2 or above (old versions of TLS1.0 or 1.1 will be rejected by IPS servers). Make sure there are not any outbound firewall rule restrictions that would prohibit your site from reaching IPS servers. Is there a guide on the last two points on how to check those?
July 7, 20222 yr Your hosting provider would typically have to help you with those. Those are sever level issues. Out of curiosity, can you install other marketplace items? If not, it's most likely a server problem.
July 7, 20222 yr Author Your hosting provider would typically have to help you with those. Those are sever level issues. Out of curiosity, can you install other marketplace items? If not, it's most likely a server problem. Yea it gives me the same message with some other plugin.
July 7, 20222 yr Most likely it's a server issue. I would suggest checking with your hosting provider. Either your SSL version is incorrect, a firewall is blocking the request, or you don't have PHP curl installed on the server (which is what Marketplace uses to download files.)
July 7, 20222 yr Community Expert Having trouble installing this each time I try and click "Install" I get a messaged poped up saying "There was a problem loading this content." This sounds like it's a request to your server that's failing (from a Javascript popup). If you press F12 and open the console page of your browser developer tools, then try to install, do you see a red error message?
July 7, 20222 yr Author This sounds like it's a request to your server that's failing (from a Javascript popup). If you press F12 and open the console page of your browser developer tools, then try to install, do you see a red error message? It sadly does.
July 7, 20222 yr Community Expert Solution It sadly does. Great (it's actually a simple fix), you're forcing your pages to be HTTPS, however your Invision Community configuration is not set up correctly. Please refer to this guide to update your configuration
July 7, 20222 yr Author Great (it's actually a simple fix), you're forcing your pages to be HTTPS, however your Invision Community configuration is not set up correctly. Please refer to this guide to update your configuration Thank you guys this fixed it!
