Problem installing resources from Marketplace

[MurdocOfficial]

Having trouble installing this each time I try and click "Install" I get a messaged poped up saying

"There was a problem loading this content."

[Adriano Faria]

2 minutes ago, MurdocOfficial said:

Having trouble installing this each time I try and click "Install" I get a messaged poped up saying

"There was a problem loading this content."

@Stuart Silvester, is this a marketplace thing? The message belongs to Core so the app isn't installed yet.

[Randy Calvert]

If you are unable to install marketplace content:

• Make sure you are signed into the Marketplace via the link in your ACP.
• Make sure your server is making requests to IPS using TLS 1.2 or above (old versions of TLS1.0 or 1.1 will be rejected by IPS servers).
• Make sure there are not any outbound firewall rule restrictions that would prohibit your site from reaching IPS servers.  

[MurdocOfficial]

27 minutes ago, Randy Calvert said:

If you are unable to install marketplace content:

• Make sure you are signed into the Marketplace via the link in your ACP.
• Make sure your server is making requests to IPS using TLS 1.2 or above (old versions of TLS1.0 or 1.1 will be rejected by IPS servers).
• Make sure there are not any outbound firewall rule restrictions that would prohibit your site from reaching IPS servers.  

Is there a guide on the last two points on how to check those?

[Randy Calvert]

Your hosting provider would typically have to help you with those.  Those are sever level issues.  

Out of curiosity, can you install other marketplace items?  If not, it's most likely a server problem.  

[MurdocOfficial]

1 minute ago, Randy Calvert said:

Your hosting provider would typically have to help you with those.  Those are sever level issues.  

Out of curiosity, can you install other marketplace items?  If not, it's most likely a server problem.  

Yea it gives me the same message with some other plugin.

[Randy Calvert]

Most likely it's a server issue.  I would suggest checking with your hosting provider.  Either your SSL version is incorrect, a firewall is blocking the request, or you don't have PHP curl installed on the server (which is what Marketplace uses to download files.)

[Stuart Silvester]

50 minutes ago, MurdocOfficial said:

Having trouble installing this each time I try and click "Install" I get a messaged poped up saying

"There was a problem loading this content."

This sounds like it's a request to your server that's failing (from a Javascript popup). If you press F12 and open the console page of your browser developer tools, then try to install, do you see a red error message?

[MurdocOfficial]

4 minutes ago, Stuart Silvester said:

This sounds like it's a request to your server that's failing (from a Javascript popup). If you press F12 and open the console page of your browser developer tools, then try to install, do you see a red error message?

It sadly does.

[Stuart Silvester]

1 minute ago, MurdocOfficial said:

It sadly does.

Great (it's actually a simple fix), you're forcing your pages to be HTTPS, however your Invision Community configuration is not set up correctly.

Please refer to this guide to update your configuration

 

[MurdocOfficial]

4 minutes ago, Stuart Silvester said:

Great (it's actually a simple fix), you're forcing your pages to be HTTPS, however your Invision Community configuration is not set up correctly.

Please refer to this guide to update your configuration

 

Thank you guys this fixed it!

[Stuart Silvester]

3 minutes ago, MurdocOfficial said:

Thank you guys this fixed it!

No problem!