I have limited access to this community

[Philip Krasilnikov]

Hi! I have noticed that I don't have full access to the forum. I have following message in spite of I am logged in (attached)

And I cannot start new topic at support form. PLease help.

 

[Nathan Explosion]

[Philip Krasilnikov]

3 minutes ago, Nathan Explosion said:

Is two different accounts? Earlier I have had access to all forums with this account?

[Nathan Explosion]

Then you wait for someone from IPS to see this (assuming your license hasn't just expired)

Edited April 19, 2022 by Nathan Explosion

[Philip Krasilnikov]

13 minutes ago, Nathan Explosion said:

Then you wait for someone from IPS to see this...

Yes, then I wait )

[Matt]

Hi Philip, our records show that your license expired in February this year, which is why you've been moved from the clients group.

[Philip Krasilnikov]

55 minutes ago, Matt said:

Hi Philip, our records show that your license expired in February this year, which is why you've been moved from the clients group.

I see, but how can I have access to the forum? If license expires means that I can't use forum?

[Randy Calvert]

6 hours ago, Philip Krasilnikov said:

I see, but how can I have access to the forum? If license expires means that I can't use forum?

There are specific forums available only to individuals with an active license, such as the official support forum (meaning IPS staff regularly monitor/respond to issues).  

There are other forums such as this one that are primarily lead by other IPS users/customers that everyone has access to.  Think of it as peer-to-peer help.  Without a valid license, there is no "official" technical support option so you're welcome to post in the community lead forums, but it's not guaranteed a response or resolution by IPS.  

You could renew the license to restore full access.  

[Philip Krasilnikov]

17 hours ago, Randy Calvert said:

There are specific forums available only to individuals with an active license, such as the official support forum (meaning IPS staff regularly monitor/respond to issues).  

There are other forums such as this one that are primarily lead by other IPS users/customers that everyone has access to.  Think of it as peer-to-peer help.  Without a valid license, there is no "official" technical support option so you're welcome to post in the community lead forums, but it's not guaranteed a response or resolution by IPS.  

You could renew the license to restore full access.  

We are users in Russia cannot pay by our bank cards. I would love to prolongate my license, make update and receive support. Are there any other ways to make a payment from Russia?

[teraßyte]

Since it's related to payments try contacting IPS directly and see if they can do something about it: https://invisioncommunity.com/contact-us/

Edited April 20, 2022 by teraßyte