dutchsnowden Posted January 6, 2022 Posted January 6, 2022 How come I don't have email support anymore. I had it. Moreover clicking there does absolutely nothing. Also, I lost so many days of true support over holidays I was thinking we can extend it a bit but now I am missing it completely.
Marc Posted January 6, 2022 Posted January 6, 2022 You would simply post on the community in the support area as you have been doing. The way in which support works changed some time ago. You can obtain email support if you really want it by purchasing priority support within your client area. The main area for support is actually here. We can access your details in the same way, ask you for details in the same way, and if the need arises and we need to discuss in private or escalate, we can actually create a ticket on your behalf if needed.
dutchsnowden Posted January 6, 2022 Author Posted January 6, 2022 I understand. But I had access there and it said 30 days, out of which I could use just a couple. I even posted some tickets there. You can check.
Marc Posted January 6, 2022 Posted January 6, 2022 You do indeed have 30 days from the day or purchase. As its now 30 days since that point, the period in which you can receive that free of charge has completed
dutchsnowden Posted January 6, 2022 Author Posted January 6, 2022 Are you saying I bought the license 30 days ago? I think it was 22 december, and due to holidays I could not use half of it.
Marc Posted January 6, 2022 Posted January 6, 2022 2 minutes ago, dutchsnowden said: Are you saying I bought the license 30 days ago? I think it was 22 december, and due to holidays I could not use half of it. You decided to renew on that date, not purchase. These are different things. We kept on email support for existing customers who kept up with renewal until 1st January 2022, which ever occurred later
Marc Posted January 6, 2022 Posted January 6, 2022 1 minute ago, dutchsnowden said: 🥲 What is it that you are concerned about here? Maybe I can alleviate those concerns? I ask, as our new system means you actually gain rather than lose
dutchsnowden Posted January 6, 2022 Author Posted January 6, 2022 I barely succeded installing and upgrading the board from 3.1.4 to 4.6.9. As I understand I might be the only one doing such a feat. Started to browse through the board and encountered many things I need help with, like eg: Romania char conversion failed. Markdown failed. Search not working. Etc.
Marc Posted January 6, 2022 Posted January 6, 2022 You would need to add those in separate topics. However as mentioned, we cannot assist with upgrade from 3.1. I can create a ticket for you if you would like to discuss your options on that? What I meant with the above, is what concerns you about support here? Nothing you have mentioned there cannot be posted here in the same manner as you would post in an email
dutchsnowden Posted January 6, 2022 Author Posted January 6, 2022 Just now, Marc Stridgen said: You would need to add those in separate topics. However as mentioned, we cannot assist with upgrade from 3.1. I can create a ticket for you if you would like to discuss your options on that? What I meant with the above, is what concerns you about support here? Nothing you have mentioned there cannot be posted here in the same manner as you would post in an email I did upgraded at 4.6.9 myself, no more 3.x. This is the new board working: www.bmwclub.ro This is all 4.6.9
Marc Posted January 6, 2022 Posted January 6, 2022 Just now, dutchsnowden said: I did upgraded at 4.6.9 myself, no more 3.x. This is the new board working: www.bmwclub.ro This is all 4.6.9 Your data however has not been successfully upgraded. That is an upgrade issue
dutchsnowden Posted January 6, 2022 Author Posted January 6, 2022 Are we talking about UTF8 conversion above and Markdown coversion? I did not receive any errors in the end. I understand you could not help with upgrade, but if I did it myself, I did it with provided 4.6.9 scripts. THAT is the version that did conversion. Right? Anyway, is there a conversion script I can use now?
Marc Posted January 6, 2022 Posted January 6, 2022 3 minutes ago, dutchsnowden said: Are we talking about UTF8 conversion above and Markdown coversion? I did not receive any errors in the end. I understand you could not help with upgrade, but if I did it myself, I did it with provided 4.6.9 scripts. THAT is the version that did conversion. Right? Anyway, is there a conversion script I can use now? The error is that it did not convert the data properly. Which will actually be an issue with the data prior to conversion. As I mention, if you want me to create a ticket for discussion for you, I can certainly do that dutchsnowden 1
dutchsnowden Posted January 6, 2022 Author Posted January 6, 2022 I would love that Marc, thank you. Anything helps. I feel like abandoned in hell here.
Marc Posted January 6, 2022 Posted January 6, 2022 I have created a ticket for you. Bear in mind it may take a while for a response, as this will need to be reviewed to see if there is anything we can offer here. The reality is its outside of support. Bear in mind also, its very likely the upgrade would need to be done again, as the data there is broken. dutchsnowden 1
dutchsnowden Posted January 6, 2022 Author Posted January 6, 2022 Wow. I really hope I never go again through the upgrade nightmare.
Marc Posted January 6, 2022 Posted January 6, 2022 1 hour ago, dutchsnowden said: Wow. I really hope I never go again through the upgrade nightmare. It does really need to be noted here, your issues arent caused by doing an upgrade. Your issues are caused because you havent been doing upgrades. Once you manage to get to 4.x, I would advise you ensure you stay up to date
IveLeft... Posted January 6, 2022 Posted January 6, 2022 To be fair - even if your on 4.1.1 for example and you upgrade to 4.1.2 (as an example) for a security issue with some bug fixes, things still break, been there done that...... Backup, Backup Backup, then get a few beers and then upgrade...... dutchsnowden 1
Solution Marc Posted January 7, 2022 Solution Posted January 7, 2022 12 hours ago, Muddy Boots said: To be fair - even if your on 4.1.1 for example and you upgrade to 4.1.2 (as an example) for a security issue with some bug fixes, things still break, been there done that...... Backup, Backup Backup, then get a few beers and then upgrade...... While I completely agree, and that is correct, we're talking a little cross purposes here. The issues in this instance are in that the software is being upgraded from 3.1 to tha latest release. As its over a decade old, you have things which have changed in the meantime such as PHP versions that are no longer supported even by PHP. Thats just one example but there are many more. If on 4.1.1 as in your example and was upgrading to 4.1.2, if there is an issue we would simply send it to a ticket and our developers would resolve.
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