Documentation for members

[Shmuel G]

The help guides on this site all seem to be written with site administrators and moderators in mind. Is there any guide that documents how members of a community can actually use the forums?

[Miss_B]

1 hour ago, Shmuel G said:

The help guides on this site all seem to be written with site administrators and moderators in mind. Is there any guide that documents how members of a community can actually use the forums?

That is because all the customers who purchase Ipb are administrators. You can set up a guide yourself about how your members can use the forum though.

[Greek76]

Funny you should ask that. I uploaded a video for forum members on how to use the forum like posting etc. I'm waiting for it to be approved by Invision.  

[Marc]

There is no documentation on how to use the site for front end users. As you mention, our guides are aimed at the people who run the site. It would be expected that these would be something the admin would create. The issue with being created by invision is that every site is different. Even with no 3rd party items installed, you can have 2 sites of which have different items enabled and disabled for users, making the site look different for each

[Shmuel G]

On 11/8/2021 at 4:27 AM, Marc Stridgen said:

There is no documentation on how to use the site for front end users. As you mention, our guides are aimed at the people who run the site. It would be expected that these would be something the admin would create. The issue with being created by invision is that every site is different. Even with no 3rd party items installed, you can have 2 sites of which have different items enabled and disabled for users, making the site look different for each

Even if options can be rearranged or disabled by the site admin, it would still be a lot easier to be able to refer users to a guide that explains how all the features work. If a feature is optional, the guide can say so. I don't know how I would be able to create a guide for my community explaining all the features, when there is no official guide, written for the end user perspective, to build on. And when users ask me for support, I have to figure things out for myself, or put in a support request to Invision, because I have no proper documentation about how the site works.

Frankly, I make very few changes to my site, other than disabling entire apps. Invision makes changes more frequently than I do, and if I tried to make a guide I would have to spend a lot of time modifying it when new versions come out. (Maybe I would enable more features if I could read how they actually work for the members, rather than just about how to set up and administer them.)

Bottom line: Please make documentation that I can use and provide to site members.

On 11/7/2021 at 5:27 PM, Greek76 said:

Funny you should ask that. I uploaded a video for forum members on how to use the forum like posting etc. I'm waiting for it to be approved by Invision.  

Thanks. Looking forward to being able to view it!

Edited November 14, 2021 by Shmuel G

[Greek76]

3 hours ago, Shmuel G said:

Even if options can be rearranged or disabled by the site admin, it would still be a lot easier to be able to refer users to a guide that explains how all the features work. If a feature is optional, the guide can say so. I don't know how I would be able to create a guide for my community explaining all the features, when there is no official guide, written for the end user perspective, to build on. And when users ask me for support, I have to figure things out for myself, or put in a support request to Invision, because I have no proper documentation about how the site works.

Frankly, I make very few changes to my site, other than disabling entire apps. Invision makes changes more frequently than I do, and if I tried to make a guide I would have to spend a lot of time modifying it when new versions come out. (Maybe I would enable more features if I could read how they actually work for the members, rather than just about how to set up and administer them.)

Bottom line: Please make documentation that I can use and provide to site members.

Thanks. Looking forward to being able to view it!

Don't think it was approved but I could text you the link to the youtube video if you want.

[Joachim Sandstrom]

On 11/14/2021 at 9:57 PM, Greek76 said:

Don't think it was approved but I could text you the link to the youtube video if you want.

That would be great to have if you want to share it!

/Joachim