Cory_DSL Posted October 16, 2020 Posted October 16, 2020 We had a developer create an app that integrates Infusionsoft with our IPB a few years ago. We uninstalled the app a few years ago, but we were told yesterday that it is still sending "thousands" of calls per second to our Infusionsoft account. Here is the call that is being sent to Infusionsoft: http://www.fastbusinessforum.com/applications/fbfinfusionsoft/interface/resthook.php The app name was fbfinfusionsoft. When we go to the applications this application is no longer installed: https://d.pr/i/K1SCAS What am I missing? How do I disable this from sending the calls to Infusionsoft?
Rhett Posted October 17, 2020 Posted October 17, 2020 If you have uninstalled the app, then delete the folder for it also. /applications/fbfinfusionsoft/
Cory_DSL Posted October 18, 2020 Author Posted October 18, 2020 How do you delete the folder? Only file manager I see is for attachments.
Rhett Posted October 19, 2020 Posted October 19, 2020 23 hours ago, Cory_DSL said: How do you delete the folder? Only file manager I see is for attachments. Via FTP or a hosting side control panel normally has a file manager as well you can use.
Cory_DSL Posted October 19, 2020 Author Posted October 19, 2020 12 hours ago, Rhett said: Via FTP or a hosting side control panel normally has a file manager as well you can use. I'm pretty sure that it's hosted by IPB and we don't have FTP access.
Daniel F Posted October 19, 2020 Posted October 19, 2020 1 minute ago, Cory_DSL said: I'm pretty sure that it's hosted by IPB and we don't have FTP access. Please submit a ticket so that we can take a look at this.
Cory_DSL Posted October 19, 2020 Author Posted October 19, 2020 (edited) 1 hour ago, Daniel F said: Please submit a ticket so that we can take a look at this. We did a few days ago and Rhett said the same thing as above. Edited October 19, 2020 by Cory_DSL
bfarber Posted October 19, 2020 Posted October 19, 2020 If you click the URL, you'll see that it does not exist: http://www.fastbusinessforum.com/applications/fbfinfusionsoft/interface/resthook.php I don't understand how this URL could be sending anything. Are you sure the URL isn't receiving thousands of requests? If so, you'd need to disable those requests from where-ever is sending them (I would assume something within InfusionSoft).
Rhett Posted October 19, 2020 Posted October 19, 2020 2 hours ago, Cory_DSL said: We did a few days ago and Rhett said the same thing as above. To clarify you have two licenses that showing on your account, one is self hosted and one in our cloud, sorry for any confusion, but those files do not exist in the cloud site as Brandon mentioned.
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