Get in touch?

[Lasse Heidelbach]

Hello Everybody,
We have tried to get in contact with IPS support for over a month now, but have not heard from them. We have sent 3 e-mails to IPS support and have also received their standard reply that tells, that they will get back to us as soon as possible. Normally IPS support replies within 24-48 hours. 

Have anyone else experienced the same thing?

Best regards
Lasse Heidelbach

Community Manager
www.dindetbat.dk
Denmark 

[Meddysong]

No, I always get replies within the standard timeframes. Have you tried contacting them from your client account?

[Lasse Heidelbach]

No, I have always contacted them via the support e-mail address. 

Have you been in contact with IPS support recently? 

[Daniel F]

Hi,

I'm really sorry to see that you had trouble contacting us. I'll also ask someone to look into this.
For the next time I would suggest to use our contact form https://invisioncommunity.com/contact-us 

[Lasse Heidelbach]

Hello Daniel, 
Thanks. I assumed that I could use the same e-mail to IPS Support, that I have been using for the past 3 years and when I get a confirmation e-mail, that tells me, that one of your agent will respond and will get back to me, then I assume that is okay and that I will hear from you.

[bfarber]

I apologize for the delayed response. This was a bit of a non-standard scenario (i.e. not a general sales or support request) and is being assigned out. I see Charles responded earlier today - feel free to follow up if you have any more questions. In the mean time, we will definitely handle any support inquiries in our standard support timeframe for your account. Thanks!