I think it would be a good idea, to provide an IP of the invisionpower services, to give access to those servers that we have firewall, and filter by IP.

In my case I have to disable the firewall so IPS support can access.

For example, CPanel support provides their IP or a root´s SSH Key.

You didn't need to disable your firewall for use IPS support. Just ask them their IP's in same support ticket. They share it without any problems and you can add them to your firewall white list.

 

You didn't need to disable your firewall for use IPS support. Just ask them their IP's in same support ticket. They share it without any problems and you can add them to your firewall white list.

Thanks, I did not know that they facilitated the Invisionpower Support IP. But, it would be more effective if they put it in the client area.

Yes, as noted, we will provide IPs to whitelist as necessary in tickets.