I just upgraded my forum, and there's quite a number of members having an issue where the editor won't open up for them...  In must cases <control> F5 seems to resolve the issue, but some it doesn't seem to work.  Has anyone else been seeing anything like this, is there anything I can do on the forum / server end to fix this?

Try to clear all system caches. ACP → Support → I have a problem ... The software will clear all internal caches.

I did try that/.  It's not happening with everyone, seems most prevalent with Chrome users.

Did you tried to reset your editor? And: The Chrome users should send you an screenshot of the developer console if the error shows up. (F12 in Chrome)

I didn't know the editor could be reset except for the buttons, how do I reset the editor?

If I find a member who is proficient enough I can try to get the screen shot.  My forum members are far more mechanical than computer literate.

1 minute ago, nylyon said:

I didn't know the editor could be reset except for the buttons, how do I reset the editor?

 

Yep, that is what I mean. Sometimes this will help ... sometimes not.

Maybe you can send me your forum url via PM so I can try to figure out the error message?

This is the screen shot one member sent.  They get the options to put in a file, but not text.

http://wheelhorseforum.com 

 

Your editor works fine for me - even with Google Chrome.

Would be nice if there would be a screenshot of the developer console possible. Should look like this one, but with more errors if the editor does not load:

I will try to get that if a more power user has the issue.  Hard refresh is working in almost all cases so I suspect a cache issue with the client, but there's one member where this is not the case.  I'll see if he can get the error information when he writes me back.  Thank you for helping!

 

Most members are fine, just a few so far having an issue.

4 minutes ago, nylyon said:

Most members are fine, just a few so far having an issue.

Sometimes caching can be an a**hole. And CTRL + F5 (hard reload) isn't always the solution. Sometimes you have to clear your complete browser history + cookies + cache for gettin' things working again.

I sent him a link how to do that from Google's instructions.  Hopefully that will work. 

1 minute ago, nylyon said:

I sent him a link how to do that from Google's instructions.  Hopefully that will work. 

Hope so too

25 minutes ago, Admonstrator said:

Sometimes caching can be an a**hole. And CTRL + F5 (hard reload) isn't always the solution. Sometimes you have to clear your complete browser history + cookies + cache for gettin' things working again.

 

24 minutes ago, nylyon said:

I sent him a link how to do that from Google's instructions.  Hopefully that will work. 

I just updated today, this worked for me.