nylyon Posted November 21, 2015 Posted November 21, 2015 I just upgraded my forum, and there's quite a number of members having an issue where the editor won't open up for them... In must cases <control> F5 seems to resolve the issue, but some it doesn't seem to work. Has anyone else been seeing anything like this, is there anything I can do on the forum / server end to fix this?
Admonstrator Posted November 21, 2015 Posted November 21, 2015 Try to clear all system caches. ACP → Support → I have a problem ... The software will clear all internal caches.
nylyon Posted November 21, 2015 Author Posted November 21, 2015 I did try that/. It's not happening with everyone, seems most prevalent with Chrome users.
Admonstrator Posted November 21, 2015 Posted November 21, 2015 Did you tried to reset your editor? And: The Chrome users should send you an screenshot of the developer console if the error shows up. (F12 in Chrome)
nylyon Posted November 21, 2015 Author Posted November 21, 2015 I didn't know the editor could be reset except for the buttons, how do I reset the editor? If I find a member who is proficient enough I can try to get the screen shot. My forum members are far more mechanical than computer literate.
Admonstrator Posted November 21, 2015 Posted November 21, 2015 1 minute ago, nylyon said: I didn't know the editor could be reset except for the buttons, how do I reset the editor? Yep, that is what I mean. Sometimes this will help ... sometimes not. Maybe you can send me your forum url via PM so I can try to figure out the error message?
nylyon Posted November 21, 2015 Author Posted November 21, 2015 This is the screen shot one member sent. They get the options to put in a file, but not text. http://wheelhorseforum.com
Admonstrator Posted November 21, 2015 Posted November 21, 2015 Your editor works fine for me - even with Google Chrome. Would be nice if there would be a screenshot of the developer console possible. Should look like this one, but with more errors if the editor does not load:
nylyon Posted November 21, 2015 Author Posted November 21, 2015 I will try to get that if a more power user has the issue. Hard refresh is working in almost all cases so I suspect a cache issue with the client, but there's one member where this is not the case. I'll see if he can get the error information when he writes me back. Thank you for helping! Most members are fine, just a few so far having an issue.
Admonstrator Posted November 21, 2015 Posted November 21, 2015 4 minutes ago, nylyon said: Most members are fine, just a few so far having an issue. Sometimes caching can be an a**hole. And CTRL + F5 (hard reload) isn't always the solution. Sometimes you have to clear your complete browser history + cookies + cache for gettin' things working again.
nylyon Posted November 21, 2015 Author Posted November 21, 2015 I sent him a link how to do that from Google's instructions. Hopefully that will work.
Admonstrator Posted November 21, 2015 Posted November 21, 2015 1 minute ago, nylyon said: I sent him a link how to do that from Google's instructions. Hopefully that will work. Hope so too
Square Wheels Posted November 21, 2015 Posted November 21, 2015 25 minutes ago, Admonstrator said: Sometimes caching can be an a**hole. And CTRL + F5 (hard reload) isn't always the solution. Sometimes you have to clear your complete browser history + cookies + cache for gettin' things working again. 24 minutes ago, nylyon said: I sent him a link how to do that from Google's instructions. Hopefully that will work. I just updated today, this worked for me.
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