Support

[William D]

Is there support on the weekends for IPB? Have some urgent problems and just need to know if I can expect a reply/help soon or will it be monday before it's looked at (the ticket).

[Greg W]

Most of their support is shut down over the weekend, but I am not sure if there are some available for site critical issues

What is the problem, maybe someone on here can help out

[broni]

Regular ticket will probably have to wait until Monday but I had EMERGENCY tickets answered on weekend.

Actually it was very prompt.

[Pete T]

Is there support on the weekends for IPB? Have some urgent problems and just need to know if I can expect a reply/help soon or will it be monday before it's looked at (the ticket).

depends how urgent if the issue effect community be offline then tick the Critical box when submitting a ticket but do note if miss use it will pay $25 fee. 

[AndyF]

Generally support is 24/7 , other departments like billing / accounts assistance are not although they are looked over by an appropriate staff member normally.

Tickets are answered over the weekend although responses may be a little slower than a weekday. Higher support levels ie T2 and such may not be available but standard support etc usually is.