Suffice to say that someone has been trying to transfer their license to me since Wednesday... The page to (I believe) to pay for the transfer fee gives them a 404 error, so they opened a ticket. It's been escalated since Saturday and no one seems to have an answer.

Thank you for releasing 3.4 and not having the support to back it up.

I'm sorry to hear of the delay.

Requests such as this have to go to Accounts not Support, and usually that means for an Accounts related concern its Mon-Fri rather than over a weekend. A concern with the transfer page itself may have to go to Management.

Someone should respond soon however to the Client initiating the transfer so it would be prudent to check with them if they have received a response yet.

Thank you for your patience. :)

What's the ID? The account you're logged into the forums as has no support requests.

I'm sorry to hear of the delay.

Requests such as this have to go to Accounts not Support, and usually that means for an Accounts related concern its Mon-Fri rather than over a weekend. A concern with the transfer page itself may have to go to Management.

Someone should respond soon however to the Client initiating the transfer so it would be prudent to check with them if they have received a response yet.

Thank you for your patience. :smile:

Yes, they do a monday to friday sort of schedule as I've also had issues over the weekend and never gotten fast replies from any staff member regarding the hosting or just in general. Other than that, I rarely if ever encounter issues now since I've been learning IPB a lot more and just now used it after the whole 1.x and 2.x series past by us.

AFAIK its not the OP who is awaiting a ticket answer is the Client in question who initiated the transfer (who has not posted) :smile:

I was just saying that it would probably be handled in a weekday not the weekend, given the date on the original post that's all.

My friend submitted a ticket last week which was escalated to tier three last Tuesday. They didn't get a response until this morning. :/

Well, at least they were provided with a fix in the end so that's good...

My friend submitted a ticket last week which was escalated to tier three last Tuesday. They didn't get a response until this morning. :/

Well, at least they were provided with a fix in the end so that's good...

The Tier II and Tier III departments are for advanced problems that require investigation at the code level, which takes then regular general support to do.

Why would the OP say such a thing? That really is an ignorant comment to make, since he's not being forthcoming in telling us what he did to get this rolling. The whole story he isn't telling, such as how many days it's been, when the support ticket was placed, and whatnot. Give some more details, please. The rest of us have great ticket support from IPS customer service.