I paid for a chat upgrade. It shows in my client area. It's still blocking anyone over number 5 from entering. Help?

Appears you found a flaw in our plan.

Your room max-online limit was indeed updated to 20 but for the server to realize the change has been made all of your current users in the room must leave for a few minutes for the system to "reset" so to speak.

We will look into making that automated but, for now, just ask everyone to leave for maybe 10 minutes then re-enter and it should be fine. You will only need to do that once.

Sorry about the oversight on our part :)

EDIT: I was able to manually force your room to see the new 20 online limit so ignore the leaving/re-entering part. You should be fine now.

I'm about to go purchase the chat and will run into this as well. Users are already telling me they can't get in because of the five user limit..

..Al

PS: Just paid for the upgrade. :whistle:

Are you having issues, AtariAge? I am not seeing anyone is actually in your room at the moment.

Are you having issues, AtariAge? I am not seeing anyone is actually in your room at the moment.

I kicked everyone out! :D

Going to open it back up now.

..Al

Well that works too :lol:

Well that works too :lol:

I didn't want to wait, nor did I want to start a trend where people were asking you guys to manually twiddle the proper bits to enable the new count live (although ideally it eventually should do that on its own!)

..Al

We're working on getting it fixed so it does it automatically.

Just an oversight on our part where we didn't think about people upgrading while people were in the room.

Im getting the following error when trying to access the chatroom

[#CSTART-9] There was an error connecting with the chat room. Please notify an administrator.

Same here.

..Al

Ive tried downloading a new key also. :)

Im getting the following error when trying to access the chatroom

[#CSTART-9] There was an error connecting with the chat room. Please notify an administrator.

Same error for me.

The same problem appear on the chat of IPS.

Capacity being stretched a little currently maybe?

Maybe! But it'll be good to know.

The cumulative capacity hit a limit but we raised that limit. We are being cautious with load since this is the first full day of release. Everyone should be fine now let us know if you have more issues.

The cumulative capacity hit a limit but we raised that limit. We are being cautious with load since this is the first full day of release. Everyone should be fine now let us know if you have more issues.

Great just purchased the 50 user package after only asking for donations towards it less than an hour ago!

Good response from your community :)

I only have the 5 member pkg right now to see how it works but it says service is temporarily unavailable. Also I don't see where you set the Chat Room to only be on for certain hours of the day.

I guess this being the first day I should wait until everything is worked out?

Everything should be working fine. If you're having trouble let us know.

Jim Lee,

I replied to your ticket a bit ago. If you see this before you get notice, just go check the ticket. :)

Thank you!

I'm not sure if it's better to start a new thread or necro this one. However, the problem still exists today.

I've upgraded and we had to kick everyone and lock the chat down for a few minutes to "unlock" the new user limit.

Is this issue still on the radar? It's just a one time occurence mostly but to most who experience it it's a PITA :sweat:

The chat room has to drop off the IPS server before the new limit is applied. The limit is updated on new room creation. Which means the room must be empty.

You could also put in a support ticket with the room number and a tech can manually kill the room.