Didnt Get!

[Mishari]

Is there any reason for why i didnt get my login information for my IPB 2.3?.. i've been waiting for 4-5 hours now!

Edit: What should i do to get them?...

[Terry - AKA Dumbledore]

If you are a new customer, the office is closed on the weekend, and all purchases are manual verified. Some staff will popin on the week end and will try to help you. Filing a support ticket on the main site is always the fast way to get help.

[Mishari]

i did and i also Pm'ed 5 staff members on the forums (this forum) and no one answered :(

i hope i didnt lose my money! :'(

[Mark H.]

You did NOT lose your money.

As was said, this is the weekend. On Monday morning, when IPS opens, someone will complete the transaction.

Someone from the Staff, who has the authority, *might* get your transaction completed earlier than that, but no guarantees.

Be patient. It will be worth it.

[sparc]

IPS needs to put some sort of warning on the order confirmation screen about weekend orders.

in bright red, huge font, bolded, etc...

[Terry - AKA Dumbledore]

Monday - Friday 9:00 am to 5:00 pm EST

Saturday and Sunday: Closed

In the event you need assistance during a time we are closed you can either [email="billing@invisionpower.com"]email us[/email] or leave a message and we will promptly return your phone call.

[i]Times listed are Eastern Standard Time (EST)[/i]

This is in the contact area and has been there for years.

[sparc]

My company feedback is that......

They need a clear statement on the Order confirmation page as this topic shows up too often on the forums.

Is there any statement on the site with an estimate of delivery times on product purchases?

for example:

- 24 hours for weekdays.
- Orders placed on the weekend may not get processed till Monday.

just an example....they can word it as they wish...

[Terry - AKA Dumbledore]

My company feedback is that......

They need a clear statement on the Order confirmation page as this topic shows up too often on the forums.

Is there any statement on the site with an estimate of delivery times on product purchases?

for example:

- 24 hours for weekdays.

- Orders placed on the weekend may not get processed till Monday.

just an example....they can word it as they wish...

This link is right on the from page of the company forum. All can access it to get answers to question before ordering. All you have to do is
read before you act.

[sparc]

i see that link on the site and clicked it, but the information on that page doesn't address my feedback.

:rolleyes:

[Morrigan]

You can also email them at sales@invisionpower.com

[Lee Craven]

Is it really that big of a deal? They don't automate payments, someone verifies it as was stated above, which I feel is great, helps with fraud and security. They are fast here, you will have your downloads/log in details when you wake up Monday :P

[Mark]

The time it takes for the payment to be verified depends on the method of payment. It's not just a case of us having to press an "OK" button just because we like you to wait ;)
For example, PayPal payments if funded from your bank as opposed to a credit card take a couple of days to come through (and would never come through on a weekend) - there's nothing we can do about that.
You'll get an Email from us when your payment is received.

We think this is made pretty clear in the confirmation Email that gets sent out that says "Due to our extensive fraud screening, it may take up to forty-eight hours for your invoice to be marked as paid." but perhaps it would be better to state this somewhere on the site... I'll mention it to the appropriate person :)

Since the problem has been explained now I'm going to go ahead and close this topic, if you have any other questions or concerns, please send in a ticket from the client area to the billing department.