Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 32.9k posts
- 8 followers
Problems related to your server or other classic, self-hosted edition issues.
22,898 topics in this forum
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- 2 followers
- 1 reply
- 266 views
Hi Everyone, We are running on 4.7.15 version and purchased classifieds from bbcode.it. The classifieds page looks fine: https://www.singaporebikes.com/classifieds/ However, the same is not visible on home page (it used to be visible before). The configuration was active and not changed recently. Could you someone find attached screenshots and advise on fixing this issue please?
Last reply by Marc, -
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- 4 replies
- 772 views
Hello, I'm trying to force Google 2FA auth to our forum users. However, I just noticed that the Google 2FA Setup QR Code image is broken now. How can I solve this issue? (I checked it on two different IPS forums, but it has the same results v4.7.4 and v4.7.12) I remembered that it had worked well before... People can add 2FA by manually typing code, but it is not good for user experience. When I check that image URL manually, its format is like below, but its page was not found with 404 error. https://chart.googleapis.com/chart?cht=qr&chs=200x200&chl=otpauth://totp/USEREMAIL@SOMETHINGEMAIL.com?secret=SECRECTCODE%26issuer=WEBSITE…
Last reply by Jipa331, -
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- 3 followers
- 29 replies
- 1.5k views
We started getting this error: "The link could not be embedded because that URL is not allowed" when attempting to post giphy links. We are not knowingly blocking any links. I've turned the integration on and off.
Last reply by Jim M, -
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- 6 replies
- 471 views
We all know it's coming - the day they will take over. I guess I told my Google Assistant to "shut" too many times, so in retaliation it blocked me from my website. BANNED You do not have permission to view this site. LIttle does the AI know I self host so I can access the database. I just don't know what to edit to remove my IP from the ban list. Please help! bio lives matter
Last reply by Jim M, -
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- 1 reply
- 208 views
Hello, i been trying to send some bulk mails to my users but seems like it doenst send anything not even to myself, it was working few months ago and if i use the "test email" it does work and im also receiving the community mails such as purchases, validations etc. just not bulk mails and there are no errors on the logs about it
Last reply by Jim M, -
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- 1 follower
- 2 replies
- 374 views
This happened when I first set up my community. When I receive a PM I am not getting an email. They were working fine and now they're not again. It only seems to happen to myself.
Last reply by Buttercup, -
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- 1 follower
- 7 replies
- 379 views
Hi! Our installation has been running really slow today so I'm wondering if there's a known issue? We haven't made any changes or updates that could cause any issues. Thanks
Last reply by Marc, -
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- 1 follower
- 3 replies
- 333 views
After the domain name is hosted on the platform, I have been unable to receive emails. Please confirm the reason. Thanks!
Last reply by Marc, -
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- 3 replies
- 396 views
Please delete, this was solved
Last reply by Jim M, -
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- 3 followers
- 8 replies
- 717 views
It looks like the Commerce VAT ID is failing every time on all my sites. I tried multiple IDs from different numbers I know are correct but I only get error messages. “The VAT number provided is not valid.” (most of the time) “There was an error validating the VAT number. Please try again later or contact us for assistance.” (sometimes)
Last reply by Marc, -
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- 3 followers
- 10 replies
- 572 views
Last reply by Funar Flavius Mihai, -
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- 2 followers
- 11 replies
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Hello! For a few weeks now I've been seeing new users who don't validate their account. I thought it was just spammers. In fact, one user contacted me because he couldn't validate his account: When he clicked on the link in the email he was taken to the /register/?do=validating page with a "Your account does not require validation" message. Whatever they do, they are redirected to this page. I've tried to create a test account and I'm having the same problem. I don't think I've done anything in particular and I have no log of error. My version is up to date (4.7.15). Just an updated theme and a few plugins. Do you have any ideas? Thanks!
Last reply by Simon.AU, -
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- 2 followers
- 2 replies
- 326 views
Hi, We have begun experiencing the same issue as detailed here: We're on cloud-hosted Invision Community 4.7.16. New users trying to validate via the link in the email see a page like in the attachment: Is there anything we can do to solve? regards David
Last reply by Simon.AU, -
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- 1 follower
- 3 replies
- 391 views
Hi, We have a couple of issues with custom fields (Member Settings -> Profiles) which I am hoping someone might be able to assist with 🙂 1. Field type is set to "select box", and we have added several options; however, even though the "Required" checkbox is ticked, users are still able to register without making a selection in this field (there is always a blank option) 2. Is there a way to require all users who are currently registered to add a value into this profile field the next time they sign in, even if they have already registered without selecting a value? Many thanks in advance for any assistance! regards David
Last reply by Simon.AU, -
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- 1 follower
- 16 replies
- 500 views
Is there a way to adjust old links that point old posts after migration to a new server?
Last reply by Larry H, -
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- 2 followers
- 3 replies
- 373 views
Cannot find any settings for this. Can it be done by skin edit?
Last reply by Marc, -
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- 2 followers
- 7 replies
- 935 views
Last reply by Jim M, -
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- 2 replies
- 465 views
Sorry if this has been answered already, but I'm trying to change the language on the page that loads when someone clicks "Forgot password" and enters their email address. Does anyone know where you can update that language?
Last reply by AdminHaptX, -
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- 3 replies
- 339 views
Hello , I trying to set up an arrangement so that if someone joins a Club, they automatically follow its content. I have successfully set up the trigger on zapier which recognises when someone joins a club. However, after an afternoon of trying, I can't get POST to create follow the update. I'm trying to use the API post function with core/members/{id}/follows Here are the text boxes on zapier. URL: https://{my_URL_here}/api/core/members/{member_id}/follows/?key={my key here} Payload: json Data followApp core followArea club followId {id number of club here} Wrap Request in array: no File: {left blank} …
Last reply by 700newtons, -
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- 2 followers
- 5 replies
- 459 views
A poll states '1 member has voted' but then shows that 2 members voted:
Last reply by David N., -
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- 1 follower
- 4 replies
- 342 views
In the could/hosted version of Invisioncommunity, I have a permanent alert notice on the Applications menu but none of the applications need updating, any tips on how to fix this?
Last reply by Marc, -
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- 3 followers
- 4 replies
- 566 views
Hi all First time posting for help, so please apologies if this is in the wrong area I am admin on www.otib.co.uk and in the past couple of weeks we are getting emails from members saying when they login they are showing as being banned from accessing the site None of the members that have raised this are banned or even had any warning points in the past The odd thing they try again 5-10 minutes later and they can access without problems Any advice please?
Last reply by Randy Calvert, -
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- 4 followers
- 13 replies
- 1.1k views
Hi Its that time of year that i have to go through the pains of Facebook reviews, sorted the testing of the app. This new one i am not sure i can complete as my forum is not a business and don't have a verified business to link to Data Use Checkup This annual checkup now requires that you connect apps to a verified business and answer data handling questions. What do i need to do to stop my app from being suspended ? to be honest i am getting fedup with jumping through hoops with Facebook and may well disable it. If its easy to sort out i will continue but if not is there a way to convert my facebook users to normal logins …
Last reply by Marc, -
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- 3 followers
- 2 replies
- 367 views
please tell me how I can solve this problem?
Last reply by David N., -
SMTP issue
by Gouzi-
- 1 follower
- 9 replies
- 635 views
HI, last time the email I was using the free account gmail smtp so it has a limit, now I change to the Sentgrid business acc but I not sure why the email still mention using gmail and the gmail error. I've switch to sentgrid and change the setting also
Last reply by Marc, -
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