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Unable to Change License URL?

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I went through the process to change the URL associated with the license we currently hold, and there was no place to actually change the URL. It went through, as now I am being made to pay $15 for another attempt when the first one was free, but again, I never got the opportunity to change it. How do I go about rectifying this? We are currently unable to access our forums due to a domain change.

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I am going to be honest, I have no clue how to do any of that. I was handed the forums and when I moved the domain to WordPress, everything went to hell and the forums stopped being accessible entirely.

The database is hosted on HostRocket, and at first, going to the site.com/forums would just send you to a, "Page Not Found" WP page.

So, created a subdomain (forums.site.com) and have an A DNS through WP to the subdomain with the docroot set to the /domains/site.com/public_html/forums. I also changed the http://www.site.com/forums/ to http://www.forums.site.com in the conf_global.php of the /domains/site.com/public_html/forums which got the forums.site.com to stop redirecting to the site front page on WP, but I am unsure of what else I need to do to get the forums to come back up again.

Any assistance or direction would be appreciated. 🤕

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5 hours ago, DewbackRidge said:

I was handed the forums

Please note that a self-hosted license is non-transferrable. Meaning, you will need to purchase a new license if you were "handed" a community. Please contact us if you have any questions on that.


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  • Solution
Posted (edited)
On 5/31/2024 at 1:36 AM, Jim M said:

The URL change process simply resets your license URL. You would simply add your license key or install at the new URL.

21 hours ago, DewbackRidge said:

I am going to be honest

Like Jim said. 

  1. Remove the installation from old domain. (if any).
  2. Login into your Client Area [https://invisioncommunity.com/clientarea] and press Reset URL. (Keep in mind that you need to remove the files from the old URL as it will not let you Reset the URL if the files still exist on your old website).
  3. Download the database from the old website.
  4. Download the files from the old website.
  5. Add the files in public_html on the new website.
  6. Create a new database and user, make sure you give the user access to the database.
  7. Import database downloaded from the old website and upload it to the new created database.
  8. Edit conf_global.php and change database + database_user and password to the new one you just created.
  9. Done. (Add license key if needed)
Edited by Alexandru
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