lschuc

Thank you for your response! I was not able to get to the front end of the site since it would not load. I restored the forum site from a backup on the server from a couple days ago and was then able to get to the forum and reset my password. I can now also get to the Forum admin pages too. This all began tonight when I was in the Admin Page Support page (Get Support) and saw that my version 4.7.18 showed an optional patch available. I clicked the "Fix This" button and it never completed, so I ended up restoring the forum app from a backup. So I am hesitant to to try and fix it again by installing the patch. This section also shows in the Database section, a Non-innoDB Tables and an option to "Fix This" I'm not sure what this means, and hesitant to fix it for now. These are the only 2 recommendations shown on the page.

I applied a patch to our forum today at aoai.org/forum and now I can not see the forum or get into the admin pages. My problem seems to be that in order to complete the upgrade, I have to log in with my email address and password, but I don’t know or remember the password, so this apparently can’t continue. (see screenshot attached). There is NO link to reset my password here either. In addition, when the patch update could not finish, and instead gave a error report (see this report in the next screenshot). I do not know where to go from here and now, Invision Community no longer has any way to contact someone to help with this. Lew

OK.. will do. thanks Jim for your help and guidance this week! I know it was frustrating for me and probably repetitious for you 🙂 Overall, the Invision Forum has been pretty much trouble free and hands-off for probably more than our 10+ years of use. I truly appreciate everyone's help this week and in past years!

When I copied files from the new version folder I had downloaded from the client file area, I moved them into my Forums folder except for the Uploads folder. I left that folder unchanged, since I did not want to overwrite the old Uploads folder with the new one, which would have been empty.

Jim, I just rechecked and the /uploads folder is in the /forums folder where I think it should be. Posts people did yesterday after the forum came back online show images, but not previous days posts.

No, the images are not missing from the server, they are listed in the files list in the ACP. The images put on posts yesterday show but previous posts with images show broken in their posts. do I need to run something to reconnect those other images to their posts?

Jim, I finally got the forum to work. Since I couldn't log onto the ACP at the time, I retrieved the .htaccess from the previous day from a backup, put it in the Forums folder and now we can log in and read and post to the forum. But looking at some of the topics/posts that have images, the images from before today seem to all be broken. In the ACP > Files section, I see all the image file names, but those from before July 9 are broken images in their posts. How can run something to get them attached? Would I also need to go to ACP -> System -> Search Engine Optimization -> then download and apply the .htaccess file according to the instructions in the description of the "Rewrite URLs" field.

I found the .htacess file from the last backup and moved it into the aoai folder, but now rather that ask for an email and password, it downloads a PHP file with the code: <?php /** * @brief Admin CP bootstrap * @author <a href='https://www.invisioncommunity.com'>Invision Power Services, Inc.</a> * @copyright (c) Invision Power Services, Inc. * @license https://www.invisioncommunity.com/legal/standards/ * @package Invision Community * @since 18 Feb 2013 */ \define('REPORT_EXCEPTIONS', TRUE); require_once '../init.php'; \IPS\Dispatcher\Admin::i()->run(); Is there a way to reset the htaccess file another way?

Jim, I changed the PHP version to 8.1 so now need to go to the ACP but not getting the password correct for my email. I changed/updated them yesterday and put them in the stored access information on Invision's suite for you all to use, but can't see what I wrote... just dots. Is there some way for me to see that? Using another browser, I clicked on the SIGN IN link and then the Forgot Password link, but that also only shows a page with the OOPS! THAT PAGE CAN'T BE FOUND. So apparently I can not see how to change/update my passwords, or if I'm really using the correct passwords, the login page or ACP is not recognizing it. Any way to get past this, either changing the passwords or recognizing the passwords?

Jim, teraByte, Marc S., I did what you recommended yesterday and updated the server PHP to actually 8.3 newest version and then after downloading the latest forum version from your client area, manually moved all the files from the folder into the web server (but not moving the Uploads folder since it holds all the images users have supplied. Then I ran the upgrade process, aoai.org/forums/admin/upgrade and ran the upgrade. I can now go to the site (aoai.org/forums) and do not see any error messages as before, but clicking on any item brings up a page: OOPS! THAT PAGE CAN’T BE FOUND. It looks like nothing was found at this location. Maybe try one of the links below or a search? Is the forum software disconnected from the database? and if so, how to reconnect? Also, I am apparently logged into the forum page, but when I try to go to the ACP I can. not log in. I get a red box warning: The email address or password was incorrect. Please try again (make sure your caps lock is off). I don't see where I can change/update the password. Also, when I go to a different web browser to log in, I guess I'm logging in , but get the same OOPS! THAT PAGE CAN'T BY FOUND page. So, I must be getting closer to solving this, I hope!

Jim, I downloaded the upgrade folder from the client area (folder name: its_851.be). Would I run the upgrade from my computer? or replace file? Not sure how to upgrade the forum software since I CAN NOT log into the ACP. And the upgrade folder I downloaded from the client area 15 items (8 folders and 7 files). The /forums folder on the server has 30 items. Since I am stuck permanently on this, I wish you could identify the old version files and remove them and install the latest version for me. I would pay Invision Community for the tech support, if required. I just need to get this fixed.

I am looking at the /forums folder in the server, but I don't know how to see or fine the version 3 files to delete. Or should I just delete the /forums folder and start over? Of course, I would not want to delete the database, since that would remove all of the many forum posts and topics as well as all the users. Or can you look in the /forums folder and identify the ver. 3 files? Again, I can not upgrade to the latest version since I am unable to log into the ACP.

Jim, Sorry for my delay today.... I think I got it now. I updated the FTP password in client access. Hope this works now. 😃

Jim, I checked and tried something else. See if these logons work. Lew

just went into my client access on your website and updated the passwords for the FTP server, and admin CP URL and access. Hope that works. Lew