Gary Lewis

I recently had a similar problem, and I'm on the InVision servers. In my case I personally had a day where I got no email notifications, even though I'm following everything and people were actually posting. I saw that through Unread Content, so was able to stay involved in the discussions. Sometime late in the day I mysteriously started getting the notifications, and it hasn't stopped again since. But I never did get the notifications I'd missed. Just started getting the current notifications. I had checked to see if I am following those topics, and was. And I have checked to make sure it hadn't gone to spam or anywhere else.

Thanks, Jim. I think I'm glad to know it wasn't me. Or maybe I'd be happy if it was easy to solve and you didn't have to fix it.? Anyway, thanks again.

I've saved a couple of charts but when I view them in "My Saved Charts" the calendar entries I set weren't kept. I must be doing something wrong?

It isn't just confusing, it is incorrect. If it shows one signature that you've ignored and then you ignore all and it says "There are no results to display" then that is not correct. It should say something like "There are too many results to show. Please go to your Account Settings & the Signature page and re-enable View Signatures".

Ok, that works. Thanks. But it looks like a problem in the Invision system since if you ignore one user and it shows in Ignored Users then when you ignore all users that should show there as well.

Thanks, but I get "This site can’t be reached" via that link. So is this in the AdminCP?

One of my members hid all signatures and then told me he couldn't get them back. Sure enough, I hid all signatures but when I go to my name and Ignored Users it says "There are no results to display". The snippet below is filtering by "All", but it doesn't matter what I filter by there are no results. What am I missing?

Perfect! I can turn HTML on for us administrators but leave it off for the others. 👍 Thanks!

Ok, I see what you are saying. But I'll further show my ignorance - I don't know how to edit the source. I can see the source via a right-click, but am lost as to how to edit it. I do realize I could just go back to the Word document and only copy/paste the bit w/o the H1 header. But thought it would be useful to know how to edit it in InVision. Thanks a bunch!

I created a document in Word and it has a header at the top. I copied and pasted that into a post and now I have to leave a couple of lines at the top blank because they are still formatted as a header. I've added the "remove formatting" button to my large toolbar and it won't remove the formatting of those lines. It seems to work on the rest of the text, but not those two lines. I'm probably doing something wrong, but I'd like to know what that is 'cause someone on my forum will ask some day and I should know. Oh yes, the post is here.

Thanks, Jim! It isn't a time-critical thing, but something I'd really like to get right. We have a lot of input on the various vendors and don't want to lose that.

I don't know if this is a "general" or a "technical" question, but will start here. Our forum was converted from Nabble a bit over a week ago and today I discovered that the polls we created don't seem to have come over. The polls in question are in Vendor Reviews & Ratings, and the first one that shows up is U-Tech Center. And the error message is [[Template core/global/global/poll is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]] I've added a poll this morning via InVision and it works nicely. But I don't have a clue what to do about the error message and don't see the "support tool" in AdminCP. Besides, I don't want to start pushing buttons when it may be a conversion issue.

I can only apologise. The past few days are not indicative of our normal service. I'll reply to your ticket in more detail. I did get a very good set of personal responses from Matt, who is part of InVision's management. I'm satisfied that they are working through a very complex situation and are learning from this issue. I really like the platform and am hopeful that this was a one-time glitch.

I may have migrated to the wrong platform. I say that for two reasons. First, because we've been here for six days and have experienced outages an very poor response times. Not something we are willing to pay for. Second, if my comments have to be approved by a moderator then I KNOW I'm in the wrong place. I will be taking this up with the people who moved me here.

I doubt it is a general internet outage as I was able to get to all the other sites I tried. My guess is that there was a server outage and InVision has your site, my site, and this help forum on the same server. That's poor design as then they have no way to tell us what the problem is nor do we have a way to tell them that we have a problem. This is a particularly galling problem as we just migrated from a free service we used for 7 years and had almost no outages in that time. We've now been on InVision for 5 days and had a major outage. My members, who funded the conversion, are asking what is going on. And in the back of their minds I'm sure they are thinking we made the wrong decision on where to migrate to.