Salim Trouve

Hello everyone, for a few days now, emails for forgotten passwords have stopped working. On the other hand, other emails like connexion notification e-mails from other devices seems to work but not everytime. I saw that a new update is available (4.7.15), and I don't know if it could solve my problem but I can't do it right now because it says that my theme is not compatible with this new version. Here are the email settings so you can see if I've forgotten anything: I'm currently using OVH to host the web / email server, and everything was working perfectly until February, I also tried to check if ovh changed anything for the SMTP connexion, or if I was running out of space but all is good, my mailbox is accessible and I can send emails with it by connecting to it, so I assume the issue is from Invision itself. Thanks for reading me, I hope we can find a solution to this.

I did the update and everything went well. Damn I didn't know it could be something related to themes. A huge thanks for the fast reply and for the job you make everyday Jim. Have a nice day !

I reinstalled everything. So I was on Invision 4.7.13, with no plugins, and I took the opportunity to delete all the themes, leaving only the default one As you can see it on the screenshots theres only one app that I don't know what is it, called 'module__core_hive", can you guys tell me how I delete it, and If I need to delete it? However, I'm willing to bet that if I do the last update, it'll crash and cause another Internal Error 500.

Alright so i'll give it a second try. I will put back my old backup/database, remove all the applications & plugins, and I will make you an update as soon as possible.

The upgrade function was broken too, whenever I wanted to make an update it was returning to a 500 internal error. But yea basically I just want to transfer my members/forums/topics on my new forum installation.

Yes, of course! We had a lot of problems with the old version (some random 500 internal errors when switching from one page to another), or as soon as we changed theme, the forum would no longer load (even when using the default theme), and this was due to a bad forum installation by the previous owner. That's why I decided to do a new installation, with everything updated, following the installation guide, but now I want to transfer the members, topics, posts and groups from my old forum.

Just tested a second time and got this error :

Hello everyone, I just wanted to convert data from an old forum I had (based on Invision in early 2023) to a fresh installation. Everything was going well until I wanted to start the conversion : "No items could be found to convert. This may be because there is no data present to convert in your old database." I don't understand this error cause the db is actually full of data: If anyone had a solution to this problem it would literally save my life.

I took care to set the value 777 for all the subfiles and files in my FTP

I tried a fresh install with new files and a new database, but I continue to encounter this error. Help

Hello, I know I need to contact support via email, but I can only reach Sales/Account Support, not Tech Support. Is it possible to get the backup, please?

Hello, I'm facing a big issue in my forum. I recently had a invision update notification so I did it, but suddenly I got an error during the update. Now I'm stuck with this message Here is step by step (to understand) : Step 1 Step 2 Step 3 Step 4 (error) The forum is not accessible since few days and it's critical for my project. Visitors see this ------------------- I really need your help for this. Can you guide me please? Thanks

Fixed. Cache issue.

Hi, I just encountered a display problem in the theme we are using. The display seems broken and a message at the bottom is displayed : The theme is based on the default one (it's not a purchased theme or anything else), only the colors have been changed and some CSS (custom) rules have been added. No modification in the JavaScript. Does anyone have any idea how I can fix this without restoring the default theme and losing all changes made. Thank you ! 🙂 Edit : I just saw this in logs : Error: Undefined constant "IPS\Theme\lk_slider_enable" in /home/viceove/www/forum/system/Theme/Theme.php(885)