commandosqueak1

thats what i thought. never mind. just means i can go put my feet up now

well it appears we are also having this issue. got to love when people change things that's are not broken... i do despise that guy but that's despite the point... So i guess there isnt anything we can do to fix it? we just have a standard twitter account which we use to tweet random pages. Thanks

recovery mode has got everything working again! not sure exactly which plugin caused it but im just happy its back up. thanks for the help!

unless its part of the server then nope. I will raise a ticket with the server company.

Morning all, So last night I did an upgrade of the forum software then went to bed. Woke up to messages saying that people were not able to post. My team member turned off all the integrations but it made no difference. I took a look this morning and realised he missed some plugins so I turned them all and and service was restored. In an effort to find which plugin it was I started turning things back on. Most of it was back on when suddenly I'm not getting a 500 error. The site and the admin panel are down which is strange (https://www.celica-club.co.uk/forum/index.php?act=idx). The plugin should not have taken down the admin panel as well? As the admin panel is down I cannot turn it back off. I still have access to the admin panel for the server and the cpanel. I tried a quick server and services reboot but no change. Had a look at error log on cpanel and found the following. [Wed Sep 20 01:24:12.390618 2023] [cgi:error] [pid 6613] [client 172.104.4.17:54680] AH02811: script not found or unable to stat: /home/greg/public_html/start.pl Looks like a script is missing? I do have a full backup but would prefer to now have to use it if possible simply because it will take hours and it looks like all I need to do is replace the script?

Thanks for the info Jim. I am glad to say I have resolved the issue I was having. I updated the software on the server panel which updated php modules etc. This essentially repaired and updated everything that was missing and this fixed the php issue. Then the upgrade completed successfully! Now the site it up I an pulling partial backups from cpanel so i have some kind of backups and i have set up an ftp server so going to pull a full backup and put it on my ftp server. Hopefully then I will have a full backup and can move everything over to new server.

yeah unfortunately the OS is pretty screwed at this point. From the file manager in cpanel what files will I need if the OS was reinstalled? everything in the publich_html and public_ftp folders?

So I am now getting this error instead. honestly its one problem after another We were unable to start a PHP session. You will need to contact your host to adjust your PHP configuration before you can continue. The error reported was: session_start(): Failed to read session data: files (path: /var/cpanel/php/sessions/ea-php81)

I have recently had this issue. Try installing and upgrading to 8.1 works so much better.

So after spending hours fixing a PHP issue I broke it again. So i noticed in the admin console there was an optional update to apply. I went through the usual process and it failed halfway through. Now i am at the point where it says a particular file is broken and to either download the file from the my client area or the whole install from the same place and upload to the server. Well i did that but its still not working. I tried going to the admin upgrade as the site suggested and its still showing I have an issue with one of the files. Any ideas how i can get round this?

i broke it again lol i chmoded the whole server! only supposed to be the directory i was in. live and learn. although they managed to fix that for now i have problem with upgrade failing so will create a new topic for that.

and its back up. I Installed 8.1 now i have root access. and then set everything to 8.1 and restarted the services. Thank you so so much to everyone that helped and thanks @Jim M for the guidance on moving!

is there written guidance for moving to a new server? oh and i now have root access.

thanks for the offer stu, I have requested the root account back from them. I could have fixed this myself by now but lack of access is causing an issue. plus i want all the access I can get to move everything over to a new host. We are in discussions with local company to do this. Thanks

So the hosting company replied. To be honest im at the point where i just want it sorted. im going to speak to the management team to authorise payment and get this fixed then jump ship ASAP