Thanks for taking the time to help!
This is a Community-in-the-Cloud server and says the version is 4.6.9. It was just set up a few short days ago.
As for the SQL toolbox, I can access it by the direct link, but for the life of me I cannot find an actual clickable link in the ACP anywhere. Below is a screenshot of the support page from an unrestricted admin view:
As for what I am actually trying to do? Nothing at all really. In production I don't believe I would ever realistically give anyone permissions set up like this as anyone that can be trusted with access to the SQL toolbox can certainly be trusted with unrestricted ACP access.
I am simply new to this software and I am trying to learn and understand it and frankly the ACP permissions system feels kind of unpolished compared to the rest of the suite.
When I say unpolished, I mean for example, why does the setting with the red dot below control whether or not a user can see the support page at module=support&controlller=support even if all the other permissions are checked? If I give someone access to just the system logs under support (for example), my intuition would suggest that they would be able to access the support page, and then the system logs under the support page, but that is not the case as they do not have access to the support page to even access the system logs that they have access to.
If "Can contact technical support?" is required to allow access to the settings below, then why are they not nested as such in the settings to make that clear to the admin user setting permissions?
I feel like I have to be missing some important details because it seems insane to me that such a powerful, well developed and maintained application would act in this way. Why have such a rich, customizable permissions system if you cannot individually assign permissions without reliance on other permissions {which is made clear no where to the person setting those permissions)
I understand that in practicality, this would never be an actual issue, but one of the selling points that made me go with this software was the advanced permissions system and it is making me very sad to run into issues like this.