Jeffrey Roberts

Again, I totally respect your experience with IPS. I actually was a UNIX / Linux / Open Source IT guy for 25 years and managed many dev and operations teams for large media and software development orgs. The forum is my side gig. So, I agree that IPS could do everything. I still don't understand the 4-5 hours; however, I could do this myself. Free migration is advertised in my Client Area, on the IPS website, etc.. The catch is you have to spend more annually to get that. That's the issue here gentlemen. It's not to minimize the work IPS does or the effort it took to release v5 and continue to be a viable business. You've helped make up my mind. I will stay self hosted and deal with it myself. Not what I hoped for, but so be it. Cheers!

@Randy Calvert I completely respect your experience. It's the "Beginner" cloud offering and not with any additional products. I just can't imagine what could possibly take 4-5 hours for a migration as simple as mine. There's a single database, some folders and a vanilla install and theme. I'll look at all my total expenses involved in hosting and make the call.

Perhaps I wasn't clear. We all paid $250 years ago for an IPS software license which we are all throwing in the garbage because they can't be sold. Some of us are paying IPS $588 annually for the cloud infrastructure including IPS software as a service. The migration fee has nothing to do with software.

I'm not asking anyone to build a new data center for $250. It's 15-30 minutes to migrate a site to an existing infrastructure. I used to have 4 licenses and migrated/upgraded them, etc.. many many times in 20 years. I'm paying IPS $588 annually for the data center and infrastructure It seems like the small sites are being penalized with a 30% premium for their first year. Is this a tariff thing? 😊

I don't share the same sentiment. Hard to justify a migration fee when I could migrate my site myself in 15-30 minutes. $250 migration fee is $500/hr for an expert. I don't make income like that. If I stay self-hosted, I pay $199 per year for expertise. That's roughly 6.8 cents per hour. There has to be a more affordable option for the small sites even if we account for only 15% of the income that IPS makes.

@Lindy I am ready to move to the cloud and was told with only a "Beginner" plan (that's all I need) there would be a $250 charge to migrate. Since I've self-hosted and looked after all my needs since the dinosaurs were roaming, I'm happy to give you $588 per year for the beginner plan which is considerably more than the $80 I was paying per year; however, paying a one-time $250 charge to migrate, which is something I could do myself, is bit of a deal breaker. Thoughts?

I decided to give this some time to see if this was a local server cache issue or a Cloudflare cache issue and apparently it was. I can access the Admin console again.

Further troubleshooting, the error seems to be caused by this line in admin/index.php as the index.php will be executed up until that line. \IPS\Dispatcher\Admin::i()->run();

I have tried that. 🙁 No change.

I should add that I use Cloudflare to proxy the site. I have tried turning proxy'ing off. The 400 bad request seems to be coming from Cloudflare. My admin login does have 2FA turned on, but I don't seem to be able to get that far https://www.ibspatient.org/community/admin/:

I turned PHP errors on and found that a custom add-on application has an error. I renamed that application so that it couldn't load and I can now login. The error was "PHP Fatal error: Class IPS\sparkpost\_SparkPost contains 1 abstract method and must therefore be declared abstract or implement the remaining methods (IPS\_Email::isUsable) in /home/customer/www/ibspatient.org/public_html/community/applications/sparkpost/sources/SparkPost.php on line 0" I am still receiving a 400 bad request error when trying to access admin and there are no other errors. My community was current so whatever version was prior to 4.7.20 was running without issues. I am running PHP 8.1.31

The upgrade installed fine; and the community is viewable, however, No users are able to login into the community forums after the upgrade. Users are receiving a blank screen after entering the username and password while logging in. Additionally, the admin console is returning a 400 bad request error. How can I troubleshoot this?

I apologize. htaccess for /admin is set at the hosting level. ~admin/.htaccess is blank. 🙂 I have updated the client area info with this username and password.

Sorry about that. I have turned off 2-factor authentication for this account. As an aside: I'm getting a sense that the background task which updates the queued topic count is not immediately running. After it runs, the queued topics # is correct.

I have updated the info. Please try again. Thx.