Dear Users

I'm having a problem with the reactions icons, they're missing. If I inspect the html, the url is somehow duplicated, as below

I've cleaned cache, purged cloudflare, flushed Redis but the images are not shown. Any clues ? I've just updated to 5.05.

Best regards

Same here ! 👋

Edited Wednesday at 03:15 AM5 days by Jackrush

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

Hi Marc

I've updated the credentials.

Let me know if you can access.

Best regards

Ricardo

This also happens in my forum.

I had the same issue and created a ticket for it. After the Invision team analyzed it, it turned out that the problem was caused by an outdated translation entry. I updated it to the default language and it started working properly

 

I had the same issue and created a ticket for it. After the Invision team analyzed it, it turned out that the problem was caused by an outdated translation entry. I updated it to the default language and it started working properly

Good to know, I'm using spanish. Which entry did you corrected ?

Best regards

Thanks that solved the issue!

Best regards

Ricardo

I'm still having this issue with the default language and no translations. I'm getting the message "Sorry, there was a problem reacting to this content." when trying to select a reaction. I'm not sure how to proceed.