I have some products in my community which have Stripe and Crypto (manual) payment options assigned to them, but when anyone checks out any of these products, Stripe is the only option. In fact, no options are presented - just a credit card payment window that goes to Stripe.

Is it a permissions issue? What am I missing?

I would need the examples to take a look at. If you can provide the user, the item they are purchasing, and ensure you access details are up to date? I can then take a look for you

Same here. Options are Stripe and PayPal.

Apologies - I thought it might just be something simple I overlooked. It happens to all users. I have added access details to the only community with a current license. I'll PM you the product to try. Thank you

Edited February 26Feb 26 by micahdg

Please could you disable the need for 2fa on that account (or switch to questions you can provide)? Thank you :)

🤦‍♂️ Done!

I have created a ticket for you on this. Please check your email for further details

 

Same here. Options are Stripe and PayPal.

The issue got kicked up the chain to higher-level troubleshooters. I'll pass on what I learn from their investigation, if you're interested.

Thanks. I trust they'll post results here. Our site's available for investigation should that help.

Response from IC support:

 

When you're using a free initial term with a renewal fee, you're effectively putting the checkout into a special mode where it'll offer a free trial but capture card details for renewals.

Manual payment methods cannot be used in this situation where the initial charge is $0.