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Help with Support Requests


Go to solution Solved by Stuart Silvester,

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Posted

After an update on our platform today, everything is working well, expect that our section 'Support Requests' in AdminCP is not allowing people to:

1-Start a new request

2-Is showing current (open) requests as unreadable code as below.

Any help would be much appreciated!

 

 

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Posted
2 hours ago, DTL2012 said:

After an update on our platform today, everything is working well, expect that our section 'Support Requests' in AdminCP is not allowing people to:

1-Start a new request

2-Is showing current (open) requests as unreadable code as below.

Any help would be much appreciated!

 

 

Could contain: Page, Text, File, Webpage

Hello,

We've identified the cause of the issue, we'll have a patch available shortly. I'll reply here when it's available.

  • Solution
Posted
23 hours ago, DTL2012 said:

Thank you so much!

We have released a patch to address this issue. Please go to AdminCP > System > Support and apply the patch from the first/top left box. If you do not see an option to install the patch, you already have the latest release.

Posted
26 minutes ago, Stuart Silvester said:

We have released a patch to address this issue. Please go to AdminCP > System > Support and apply the patch from the first/top left box. If you do not see an option to install the patch, you already have the latest release.

Thank you so much Stuart - that has fixed it!

Really appreciate your help on this!

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