DTL2012 Posted November 13 Posted November 13 After an update on our platform today, everything is working well, expect that our section 'Support Requests' in AdminCP is not allowing people to: 1-Start a new request 2-Is showing current (open) requests as unreadable code as below. Any help would be much appreciated!
Stuart Silvester Posted November 13 Posted November 13 2 hours ago, DTL2012 said: After an update on our platform today, everything is working well, expect that our section 'Support Requests' in AdminCP is not allowing people to: 1-Start a new request 2-Is showing current (open) requests as unreadable code as below. Any help would be much appreciated! Hello, We've identified the cause of the issue, we'll have a patch available shortly. I'll reply here when it's available. DTL2012 1
Solution Stuart Silvester Posted November 14 Solution Posted November 14 23 hours ago, DTL2012 said: Thank you so much! We have released a patch to address this issue. Please go to AdminCP > System > Support and apply the patch from the first/top left box. If you do not see an option to install the patch, you already have the latest release. DTL2012 1
DTL2012 Posted November 14 Author Posted November 14 26 minutes ago, Stuart Silvester said: We have released a patch to address this issue. Please go to AdminCP > System > Support and apply the patch from the first/top left box. If you do not see an option to install the patch, you already have the latest release. Thank you so much Stuart - that has fixed it! Really appreciate your help on this! Stuart Silvester and Daniel F 1 1
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