Error updating

[andywills]

Incorrect key file for table 'core_validating_new'; try to repair it
/home/customer/www/swka.org.uk/public_html/forum/applications/core/sources/Setup/Upgrade.php::767
CREATE TABLE `core_validating_new` LIKE `core_validating`;

 

Happy to provide login details for support staff to take a look at this if that's easier?

[Jim M]

That would indicate that the table crashed while trying to build it. You will want to contact your hosting provider for assistance.

[andywills]

Ok the forum has now upgraded, but I just get error 500 - https://www.swka.org.uk/forum/

[Jim M]

You'll want to try recovery mode:

 

 

[andywills]

I've added the constants.php file to the main forum directory etc and the admin still doesn't load:

 

An error occurred (500 Error)

We're sorry, but a temporary technical error has occurred which means we cannot display this site right now.

count(): Argument #1 ($value) must be of type Countable|array, null given

You can try again by clicking the button below, or try again later.

[Jim M]

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

 

[andywills]

Thanks, that has now been updated

[Jim M]

Please downgrade PHP to 8.1.

[andywills]

Ok now on 8.1

[Jim M]

Seeing some outdated files here. Could you please go to your Client Area and download a full set of files and then upload the contents of the "ips_****" folder to your server, overwriting what this.

[andywills]

Yes I've done this already, shall I do it again?

[Jim M]

12 minutes ago, andywills said:

Yes I've done this already, shall I do it again?

Yes, please ensure that they are overwritten on all files as it still seems there are old files.

[andywills]

Ok thats done

[Jim M]

Thanks! I've moved this to a ticket so we can investigate more closely. Please watch your email for further correspondence. 

[andywills]

ok thanks