Buttercup Posted August 21 Share Posted August 21 Hi again 🙂  I can't seem to get the reactions to show up on the postbit. I don't know what I am doing wrong. any help with this please?   Link to comment Share on other sites More sharing options...
Jim M Posted August 21 Share Posted August 21 You will want to ensure that the member group of the user has the ability to see reactions. You may also wish to view on an unmodified theme with all third party applications/plugins if they do. Link to comment Share on other sites More sharing options...
Buttercup Posted August 21 Author Share Posted August 21 5 minutes ago, Jim M said: You will want to ensure that the member group of the user has the ability to see reactions. You may also wish to view on an unmodified theme with all third party applications/plugins if they do. Ok. I have just followed the steps that you have told me to do but they still won't show. I also disabled the plugins that I have. Â Â Link to comment Share on other sites More sharing options...
Jim M Posted August 21 Share Posted August 21 Can you please provide a post URL and member name (or ID) for a user who can't see it? Link to comment Share on other sites More sharing options...
Buttercup Posted August 21 Author Share Posted August 21 2 minutes ago, Jim M said: Can you please provide a post URL and member name (or ID) for a user who can't see it? It happens on all profiles including my own. https://talkfootball.org/index.php?/topic/31-gday/#comment-116 Link to comment Share on other sites More sharing options...
Jim M Posted August 21 Share Posted August 21 We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.  Link to comment Share on other sites More sharing options...
Buttercup Posted August 21 Author Share Posted August 21 (edited) 22 minutes ago, Jim M said: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.  Which part am I supposed to change? and is that part where the arrow is, is that my server?  Edited August 21 by Buttercup Link to comment Share on other sites More sharing options...
Jim M Posted August 21 Share Posted August 21 5 minutes ago, Buttercup said: Which part am I supposed to change? and is that part where the arrow is, is that my server? Â Currently, your credentials are incorrect for the ACP. You will need to update it all to ensure it is correct. Buttercup 1 Link to comment Share on other sites More sharing options...
Buttercup Posted August 21 Author Share Posted August 21 4 minutes ago, Jim M said: Currently, your credentials are incorrect for the ACP. You will need to update it all to ensure it is correct. Updated now. I thought I had done that last week. Link to comment Share on other sites More sharing options...
Jim M Posted August 21 Share Posted August 21 Thank you. After logging in with the account on file, reactions are working as intended:Â Link to comment Share on other sites More sharing options...
Buttercup Posted August 21 Author Share Posted August 21 3 minutes ago, Jim M said: Thank you. After logging in with the account on file, reactions are working as intended:Â Yes but they're not showing in the post bit, profiles in posts. Link to comment Share on other sites More sharing options...
Jim M Posted August 21 Share Posted August 21 Just now, Buttercup said: Yes but they're not showing in the post bit, profiles in posts. I would need a link to where you are wanting to. Right now, in profiles, I am not seeing anything that isn't working correctly. Link to comment Share on other sites More sharing options...
Buttercup Posted August 21 Author Share Posted August 21 5 minutes ago, Jim M said: I would need a link to where you are wanting to. Right now, in profiles, I am not seeing anything that isn't working correctly. It shows number of posts but not reactions. Link to comment Share on other sites More sharing options...
Jim M Posted August 21 Share Posted August 21 Just now, Buttercup said: It shows number of posts but not reactions. That is not a feature so that would be why 😉 Buttercup 1 Link to comment Share on other sites More sharing options...
Buttercup Posted August 21 Author Share Posted August 21 Just now, Jim M said: That is not a feature so that would be why 😉 After all that 🤣  How would I get it to show then? Obviously I would need to edit something but can you explain how it's done please? Link to comment Share on other sites More sharing options...
Jim M Posted August 21 Share Posted August 21 Just now, Buttercup said: After all that 🤣  How would I get it to show then? Obviously I would need to edit something but can you explain how it's done please? This would take a customization which is outside our scope of support. You would want to contact a third party provider developer for assistance if you do not know how. Buttercup 1 Link to comment Share on other sites More sharing options...
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