Forum not allowing any text entry

[rhocar]

Hi,

Our car club forum (www.rhocar.org) is not allowing any text entry (new posts/replies/messages) - the screen looks like this:

This started on Monday, Sept 4th - any ideas?

(Apologies, I'm not very techy, I just try help the club out, so please be patient 🙂 )

Edited September 6, 2023 by rhocar

[Marc]

If it was working before, I would check your hosting company hasn't changed or updated. Before doing that though, go to your Admin CP, go to Support and select clear cache. See if its simply a cache issue

[rhocar]

Yes, I wanted to do that but the only account I have been given is this one (rhocar) which does not seem to have admin permissions? Without access to the original webmaster who created this site, any idea how I give this account admin permissions?

Later from other Admin rep:

This happened straight after I did the monthly update.   It has also affected a few other things:

1.   When sending a message the recipient box does not display members names after entering a few characters.

2.  On the mobile version of the sites the menu (3 bars icon) has no effect.

If no-one else is reporting a problem I assume it must have been a corrupted update.   I will have to contact our host to do a restore from our last backup.

Edited September 6, 2023 by rhocar

[Randy Calvert]

Does this happen with a default theme?  This could also be a problem with your theme. 

[Marc]

37 minutes ago, rhocar said:

Yes, I wanted to do that but the only account I have been given is this one (rhocar) which does not seem to have admin permissions? Without access to the original webmaster who created this site, any idea how I give this account admin permissions?

Later from other Admin rep:

This happened straight after I did the monthly update.   It has also affected a few other things:

1.   When sending a message the recipient box does not display members names after entering a few characters.

2.  On the mobile version of the sites the menu (3 bars icon) has no effect.

If no-one else is reporting a problem I assume it must have been a corrupted update.   I will have to contact our host to do a restore from our last backup.

You need to contact the person who set up your site to make sure you are set up as admin on your site if this is the case.

 

From what you are desscribing it does indeed sound like one of the 2 items I mentioned

[rhocar]

Ah yes, the other guy who helps out. Unfortunately, he is doing this from a beach on holiday at the moment 🙂

I'll leave him to it then...thanks for the response 👍

Hi Marc

Thanks for the quick response, my deputy was a bit confused over the meaning of AdminCP.   All sorted now.

I just cleared the cache and ir does seem to have sorted the problem.   I'll run some further checks and let you know.

Cheers

Al