one of my members cannot enter the community he gets a popup  "You are not permitted to register a new user account with this site"

 

any suggestions?

Hello,

This means that the registration is being blocked by the IPS Spam Defense service (inside WordPress SSO).

If you're sure this end-user is not a spammer, you can either whitelist the end-users IP in the AdminCP or manually create an account for them (using the same email address as the WordPress account).

Thanks!

Stuart

ok it did not work

i created an account for them but same issue still there

i put there ip in whitelist  it did not he;p

they went to went from different ip and same issue exists 

any ideas?

 

ok it did not work

i created an account for them but same issue still there

i put there ip in whitelist  it did not he;p

they went to went from different ip and same issue exists 

any ideas?

Ask them to clear their cookies for your community (or wait 24h) and it should work.

Edited June 16, 20231 yr by stoo2000