Robert Wold Posted April 4, 2023 Share Posted April 4, 2023 I'm trying to connect Invision to Constant Contact via Zapier. When I attempt to authenticate with the info generated by Invision, I get the following error: We hit an error adding your new account authentication failed: The app returned "2S290/6". Make sure you click "Allow" or "Accept" on the permission popup Double check your Account has the correct permissions Check out our help docs for more information A couple of months ago, I opened a ticket with Zapier. Apparently they opened one with you guys too, as apparently the integration was written on your side. However, there's been no real movement on the issue that I'm aware of. I'm hoping someone here can help. Link to comment Share on other sites More sharing options...
Daniel F Posted April 4, 2023 Share Posted April 4, 2023 Hi, Yes, Zapier contacted us regarding this and we sent you a few emails/tickets in February which unfortunately never got delivered via helpscout, I also sent you an email on February 10 to your email address which we have on the file trying to get in touch with you to investigate this further. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. Link to comment Share on other sites More sharing options...
Robert Wold Posted April 4, 2023 Author Share Posted April 4, 2023 Everything is there with the exception of FTP. If you really need that, please let me know as it will take a bit of work. Link to comment Share on other sites More sharing options...
Marc Posted April 5, 2023 Share Posted April 5, 2023 11 hours ago, Robert Wold said: Everything is there with the exception of FTP. If you really need that, please let me know as it will take a bit of work. Yes, that would indeed be required Link to comment Share on other sites More sharing options...
Robert Wold Posted April 5, 2023 Author Share Posted April 5, 2023 Added FTP credentials. Link to comment Share on other sites More sharing options...
Robert Wold Posted April 5, 2023 Author Share Posted April 5, 2023 Also, since I am a consultant helping them, I added my contact info in the notes. Please continue to email your on file contact, but please CC anything to the email address that I've added. Link to comment Share on other sites More sharing options...
Daniel F Posted April 5, 2023 Share Posted April 5, 2023 1 minute ago, Robert Wold said: Also, since I am a consultant helping them, I added my contact info in the notes. Please continue to email your on file contact, but please CC anything to the email address that I've added. Thanks, I guess that's why the first ticket and also my direct email in february failed. Anyway,, I have created a ticket which I'll work on today and hopefully you'll also get a reply later today. Robert Wold 1 Link to comment Share on other sites More sharing options...
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