Hi there! Happy new year to all of you!

Suddenly, 2FA stopped working for my administrator account in my cloud instance. It says the generated code is invalid, even though it seems to be valid in my token generation app. In the past, I had the same problem with a self-hosted instance and I fixed it by adjusting the system time in the host OS as it had a difference of a few seconds from the NTP server, but I can't do it in cloud instances. I actually don't know if it's the same problem, but the fact this started to happen after the new year raised a flag to me. Any ideas? 🙂

Thanks,

Fernando

Edited January 3, 20232 yr by Fernando Mercês

I have created a ticket for you on this, so we can get you sorted out

A fellow administrator disabled 2FA for my account and the system asked me to re-enable it. This fixed the problem.

Thanks,

Fernando

Thank you for letting us know, and glad to hear you have the issue resolved.