Fernando Mercês Posted January 3 Share Posted January 3 (edited) Hi there! Happy new year to all of you! Suddenly, 2FA stopped working for my administrator account in my cloud instance. It says the generated code is invalid, even though it seems to be valid in my token generation app. In the past, I had the same problem with a self-hosted instance and I fixed it by adjusting the system time in the host OS as it had a difference of a few seconds from the NTP server, but I can't do it in cloud instances. I actually don't know if it's the same problem, but the fact this started to happen after the new year raised a flag to me. Any ideas? 🙂 Thanks, Fernando Edited January 3 by Fernando Mercês Link to comment Share on other sites More sharing options...
Marc Stridgen Posted January 3 Share Posted January 3 I have created a ticket for you on this, so we can get you sorted out Fernando Mercês 1 Link to comment Share on other sites More sharing options...
Solution Fernando Mercês Posted January 3 Author Solution Share Posted January 3 A fellow administrator disabled 2FA for my account and the system asked me to re-enable it. This fixed the problem. Thanks, Fernando Link to comment Share on other sites More sharing options...
Marc Stridgen Posted January 3 Share Posted January 3 Thank you for letting us know, and glad to hear you have the issue resolved. Link to comment Share on other sites More sharing options...
Recommended Posts