In summary, we operate an online support community for young people. We do not allow our members to private message each other for safeguarding reasons. We only allow private conversations between our staff/therapists and the members. We currently have it configured so that our member usergroups cannot instigate messages, which also means that they cannot instigate a private message with a member of staff, it always has to be instigated by the staff member. Is there a way of configuring so that:

All usergroups can instigate a private message; for staff usergroups, they can instigate a private message with any user group. For member usergroups, they can instigate a private message only with a staff group?

Thanks 😁

NB: This is also difficult when we send out an alert requiring a response, it glitches out as the members cannot instigate a message with the member of staff, therefore it's an endless loop and they are unable to use the community.

You can do it using a 3rd-party resource:

 

1 minute ago, Adriano Faria said:

You can do it using a 3rd-party resource:

 

Thanks Adriano!