I can't clear caches and theme advanced mode doesn't work. Certain parts of the forum are showing as data_layer_configuration instead of the normal phrases that are set up

^Happens when clear cache

happens when you click to edit HTML and CSS (Advanced)

 

If you have mod_security or any other security module enabled, please disable it to test what is happening here.

Otherwise, we require access to see what is happening:

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

 

How can I give you guys access to check for yourself?

Please see my previous post for instructions on how to do so:

 

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

 

Where can I get this FTP info?

Please ask your hosting provider or server administrator. 

I have set it up now with all the info. 

Please note, the first part of this we cannot check, and you need to check this with your hosting company. Please could you check this first

  Quote

If you have mod_security or any other security module enabled, please disable it to test what is happening here.

 

I made sure it is disabled

Please disable CloudFlare and try again. 

Cloudflare should be fine

 

Cloudflare should be fine

Unfortunately, it is not. I am getting blocked by it when doing legitimate tasks in the ACP so to troubleshoot this you will want to disable it completely.

Will try

Try now I think it is disabled

Is it working?

Please disable whatever ACP customizations you have which are creating the below and other inconsistencies:

 

Unfortunately, as you have modified the ACP and are encountering issues, you will need to place back the core code.

I'm not sure how to do it.

Is it possible for you guys to do that I provided all the admin logins

 

I'm not sure how to do it.

Is it possible for you guys to do that I provided all the admin logins

Sorry. It is not an application or plugin so we cannot. These would be manual file edits. You would need to  go to the Client Area and download a full set of files then extract these to your computer. Then upload the contents of the “ips_****” folder to your server, overwriting what is there. 

I just checked the site and I'm very disappointed. I understand you didn't fix the issue but my site now is extremely buggy with glitches happening on every corner starting with block manager bugging out and products all glitching. 

 

I just checked the site and I'm very disappointed. I understand you didn't fix the issue but my site now is extremely buggy with glitches happening on every corner starting with block manager bugging out and products all glitching. 

Did you upload the files from the Client Area? Did this resolve your original issue?

What you're mentioning here sounds different than the original issue so we would require further information on what is happening to assist. As a first step, if you're using a custom theme, language pack, and third party applications/plugins, I would recommend disabling these and switching to unmodified theme/language pack to see if this helps resolve any issues.

No the previous issue is still there don't understand how to fix

 

No the previous issue is still there don't understand how to fix

Please let us know where you are with fixing the issue we outlined last. Did you upload the core files again? If so, please provide us access to your FTP.

I did and it didn't fix it. And I have the FTP info uploaded where you stated earlier

We need more information here as to exactly what is not working. I am able to use the block manager no problem at all. Note, I am using a default theme, which you should be doing if you are testing an issue

I added the ftp access in notes

Unfortunately, the FTP access details on file are not valid and timing out for us. Please verify and update.

Please also state what exactly you are having issues with at this time.