Hello, 

Quick question, I require some technical assistance which looks like you now have to pay for as its not covered under standard. I took a quick google on how to add this as per: 

However I am not seeing this in my area as below. 

Any idea ? 

Many thanks,
P

 

Support is still covered under self-hosted licenses. The avenue to receive support has only changed. Our same staff will be here to assist you in this forum for any software support needs. Our staff has access to the client area to obtain secure access to your access details you provide and we can escalate your ticket, should it require doing so.

What is it that you require support for? We’re here to help 🙂. 

I thought priority support was no longer offered?

 

I thought priority support was no longer offered?

The original client was incorrectly assuming that priority support was the only way to receive support, I was correcting that assumption. I never stated that priority support was or was not offered. However, we only offer support which is conduct through our forum here (there is no priority support).

 

The original client was incorrectly assuming that priority support was the only way to receive support, I was correcting that assumption. I never stated that priority support was or was not offered. However, we only offer support which is conduct through our forum here (there is no priority support).

Right, thank you 🙂