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I recently updated the price of a subscription, requiring me to cancel all current PayPal subscriptions so that the new prices could be charged. This has resulted in confusion caused by apparent duplicate active subscriptions or subscriptions that show as being active after the expiry dates.

Duplicates and expired showing as active

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Expired Subscription (PayPal subscription cancelled by me on 9 Jan, expired for the customer on 20 Jan, still showing as active.)

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Please can a staff member take a look at this?

Solved by Marc

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  • Community Expert

I have created a ticket on this one so we can get a closer look for you and see whats going on. Someone will be in contact as soon as possible

  • 4 weeks later...
  • Community Expert
  • Solution

I see Daniel managed to get the issue resolved for you. Of course let us know if you have any further problems

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