Hi all,

Is it possible for Admin to unlock a Member's account if they have been locked out due to too many login attempts? Is it simply a case of manually changing their password for them and asking them to create a new password once logged in?

TIA 

Phil.

There's no need to change their password.

You can unlock a Member's account from their edit page in the Admin Panel, there would be an orange banner at the top of their page:

Just click the button to unlock the account.

 

Just click the button to unlock the account.

Superstar, thank you 👍

You're most welcome, glad we could help. 🙂