Paypal sometimes decline non american customers

[donjuan]

Hello,

As the title suggest, some customers sometimes get the error in paypal that we only accept American addresses while we don't. Both in paypal itself and in IPB we have it set to allow all countries and currencies. It's also not a physical product.

I don't know what's causing it, the customers that get this error are very diverse, different countries, different payment methods within paypal (they have a credit card connected, direct debit through paypal etc) and what makes it more weird is that while for person A in country A it works, for person B in country A it doesn't. This issue really makes no sense.

For now we're telling the users that have this issue to put their country on United States at the store billing information but I'm sure that we have alot of customers that don't contact us so this issue is quite big for us.

I'm not sure if the error is on paypal's side or IPB's side but I'd like to know if there's any solution for this issue. To me it seems like IPB might sometimes send the wrong information to Paypal.

[Stuart Silvester]

We don't pass any information to limit where customers are from, that would be something on PayPal's side. It may be worth reaching out to them to see if they know why some payments are being limited to US only.