Pending renewal?

[Dll]

Hi, is the (now nearly 20 hour) delay in authorising our renewal really necessary? I get that these sort of checks are useful for new customers, but since we've been customers nearly 14 years, it seems a tad excessive.

[Dll]

And now nearly 48 hours. 

[Rikki]

Sorry about the delay; I've gone ahead and approved your renewal