Hi there. 

On a costumer's server is showing only those options in locations:

Due to that I can't install my translation (pt_BR).

His support guy said it isn't a server issue, which I doubt. 

So, what should be done to fix it?

It's their own server. 

As far as I know that dropdown loads all the locales installed on the server, if pt_BR is not appearing that means it is not installed. Or it is installed but not enabled.

Just now, teraßyte said:

As far as I know that dropdown loads all the locales installed on the server, if pt_BR is not appearing that means it is not installed. Or it is installed but not enabled.

Yeah, I'm sure it's a server thing. I just want to know exactly what it is to request the support server guy to add/fix it.

Taking a look at the code this is the function in languages.php that adds those locales (pt_BR is indeed listed in the possible locales list):

\IPS\Lang::localeField( $form );

And it calls the validateLocale() function in the same class to verify the locale exists on the server, that function itself calls the php function setlocale(). The test for this one fails and the locale is not added in the dropdown because of it.

@bfarber, please, can you tell me exactly what should be done? Need to request their support to fix it. 

Tks. 

I agree with terabyte's suggestion - most likely pt_BR is not installed on the server and the only solution would be to install it. I couldn't tell for sure without checking the server though. Most likely I'd write a small standalone script that tests each locale to determine if it is available or not.

Tks. pt_BR installed and forum translated.