Invision Community 4: SEO, prepare for v5 and dormant account notifications Matt November 11, 2024Nov 11
Posted July 30, 201014 yr hello again its me the noob lol ok so so far i have everything looking good on my site and forum and im loving it.. one thing though.. when i first got the forum up and running i got an email from support for my ftp server address user name and password. and thats what i have been using to upload my files to my site.. now the question is how do i change that ftp server user name and password that the support team gave me info to?
July 30, 201014 yr hello again its me the noob lol ok so so far i have everything looking good on my site and forum and im loving it.. one thing though.. when i first got the forum up and running i got an email from support for my ftp server address user name and password. and thats what i have been using to upload my files to my site.. now the question is how do i change that ftp server user name and password that the support team gave me info to? Do you have a hosted community, or a website hosting package?
July 30, 201014 yr There should be ftp accounts from whoever you bought the hosting from(In the control panel) and lets you change the password there.
July 30, 201014 yr Author i have a hosted community.. my site is from godaddy and hosted on another site..
July 30, 201014 yr So you aren't hosted with IPS? Are you using cPanel? If so there should be the option to edit, add, or delete FTP accounts from there. If you aren't hosted with IPS it might be better to ask your webhost :)
July 30, 201014 yr Author ya, support asked me to make a subdomain, so i did and i forwarded it to the ip address that ipb gave me.. then ipb support sent me an email with a server name user name and password. when i went to my cpanel of my forum i seen the ftp manager, clicked it and changed the passwords there, but im still accessing the ftp with the old password and name so i know that was not it. went to my host site and did the same and still no go.. support gave me that username and password.. from ipb
July 30, 201014 yr ya, support asked me to make a subdomain, so i did and i forwarded it to the ip address that ipb gave me.. then ipb support sent me an email with a server name user name and password. when i went to my cpanel of my forum i seen the ftp manager, clicked it and changed the passwords there, but im still accessing the ftp with the old password and name so i know that was not it. went to my host site and did the same and still no go.. support gave me that username and password.. from ipb It sounds to me like you have a subdomain forwarded to an IPB hosted community. Is this correct?
July 30, 201014 yr Author yes the subdomain is with another host.. forwarded to ipb ip address to host my community.
July 30, 201014 yr yes the subdomain is with another host.. forwarded to ipb ip address to host my community. You should open a ticket requesting this, as only IPS can change it I believe.
July 31, 201014 yr We're glad that this has been resolved for you. If you have any further questions or issues, please feel free to start a new support topic. Thank you!
Archived
This topic is now archived and is closed to further replies.