Technical Problems
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Classic self-hosted technical help
- 33.1k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
- Problem with SQL query that takes a long time to execute
- Last reply by Marc,
22,948 topics in this forum
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Here are the steps to reproduce: Create a new file in the Downloads app (in a category that allows screenshots). Upload any random file in the first step (it doesn't matter). Upload the image from the ZIP file attached to this post as a screenshot. Enter a random title (it doesn't matter). Re-upload the image from step #3, but this time as an attachment in the Description editor. Submit the file. Once the file is submitted, compare the screenshot to the attachment in the description, and you'll see the images are rotated differently (and rotated wrongly in both cases, too). test_image_rotation_bug.zip P.S.: T…
Last reply by Marc, -
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- 5 followers
- 27 replies
- 1.7k views
Hey, when uploading images directly from the camera to the board, they appear sideways. I'm using php7.4.3 with ImageMagick, but I also tried GD. Both show the same result. "php7.4-common" & EXIF show as installed. apt install php7.4-exif Reading package lists... Done Building dependency tree Reading state information... Done Note, selecting 'php7.4-common' instead of 'php7.4-exif' php7.4-common is already the newest version (7.4.3-4ubuntu2.10). php7.4-common set to manually installed. exif EXIF Support enabled Supported EXIF Version 0220 Supported filetypes JPEG, TIFF Multibyte decoding support using mbstring enabled Extended EXIF tag formats Canon, C…
Last reply by Marc, -
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- 2 followers
- 2 replies
- 276 views
Is it possible for all members to automatically reply to a post on a new line, giving their reply space from the quoted box? See attached. Would look cleaner if the reply was auto retuned to a new line. Thanks
Last reply by Nathan Explosion, -
- 1 follower
- 3 replies
- 492 views
We ran the latest update and now the dropdown menu in the upper right (in mobile view) isn't working. Nothing happens when we press it. https://forum.songfacts.com/
Last reply by Pescao6, -
- 1 follower
- 2 replies
- 210 views
Anyone know how to fix the server's IP Address detector/resolver? All members are showing up as coming from the same Link-Locale IP Address
Last reply by dbalash1, -
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- 3 replies
- 261 views
How do I get rid of this message? It wont go away.
Last reply by Jim M, -
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- 2 followers
- 8 replies
- 360 views
I don't remember exactly when this happened, but I know I had uploaded a favicon image to: AdminCP > Appearance > Icons & Logos admin/?app=core&module=customization&controller=icons And now I'm not sure how to remove the old favicon icon. Any idea of where that icon might be? Old New It's weird too because I'm seeing my new one in Firefox and Opera Gx, but the old one is showing on Microsoft Edge, Google Chrome, and Mobile Devices.
Last reply by Pescao6, -
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- 2 followers
- 1 reply
- 207 views
We have some problems, we where trying to change our sign-in module from user/password to M365 tenant SSO, but now we cant logg back inn at all, tried both admin accounts, in both chrome and Edge and with inprivate/ikognito just getting a error: EX1064 Somthing went wrong. Try again, what to do?
Last reply by Marc, -
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- 1 follower
- 1 reply
- 216 views
We had an upgrade this week, but, it seems the text box on the page to post content is missing (it's a line). I've included a screenshot. I did try creating a new theme from default, and reloading the original default theme, but, neither worked.
Last reply by Jim M, -
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- 2 followers
- 16 replies
- 345 views
Hi, As i'am french, the "load more activity" button is translated with "activité que j'ai créé". Just to show the problem, I switched to english and added "J'AI" in the string : So far so good, but if I press the load more activity button : all the apostrophe (') are replaced by the HTML code : It does this for all the elements in this menu that have "'a" in the string. It's OK with a space after the apostrophe but that's not the correct way to write it 🙂
Last reply by Marc, -
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I am getting this error after starting upgrade. Now i cannot access admin section , and forum display some "Update in progress " message and is not available. "The upgrader uses PHP sessions to store data, however PHP sessions are currently not working correctly on your server. This is an issue you will need to contact your host about. Error 5C289/1" My hosting provider say this eror has no connection with them. What to do ?
Last reply by Jim M, -
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- 1 follower
- 3 replies
- 208 views
503 Service Unavailable ERROR The request could not be satisfied. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner. If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation. Generated by cloudfront (CloudFront) HTTP3 Server Request ID: T_n2R0aSbYvao2qOikYLxDT8Y4T2GXbCIBexOK5C4FciXzLYGTX6bQ==
Last reply by Marc, -
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- 2 followers
- 2 replies
- 283 views
Found this issue on the mobile display. Asked Ehren since it was on his Dimension theme. He asked me to check if the issue occurred on the default theme. Yes, it did. His observation: I'm still on the 4.7 devsite: I'm using an Android phone, Samsung Zflip 5. Premise: Testing message notifications and mobile footer display. Finding: 1. Click on Messages icon in mobile footer. Same if you do the default theme, just a different location. 2., click on new message that is unread 3. new message appears as designed. directional buttons above message subject: <-= Message List & Options (dropdown) 4. Click on Options drop d…
Last reply by Marc, -
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- 1 reply
- 177 views
The last update we made was 4.7.16, over time some problems appeared such as not seeing the flags or not being able to access certain functions. Now we see the 4.7.18 update that includes 4.7.17 and when we want to do it it doesn't go beyond the first step where it stays indefinitely. How to solve it?
Last reply by Stuart Silvester, -
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- 2 followers
- 4 replies
- 311 views
Hi I've deleted in mass : a forum category a database content all members I was working well, but at some point, my background processes are stuck with error. If I try to execute them manually : And i have some error logs : OutOfRangeException::0 #0 /home/frni3246/beta.lesaventuriersdurhone.org/system/Node/Model.php(1153): IPS\Patterns\_ActiveRecord::load() #1 /home/frni3246/beta.lesaventuriersdurhone.org/system/Node/DelayedCount.php(90): IPS\Node\_Model->parent() #2 /home/frni3246/beta.lesaventuriersdurhone.org/system/Node/Model.php(1090): IPS\forums\_Forum->storeUpdateTime() #3 /home/frni3246/beta.…
Last reply by Stuart Silvester, -
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- 2 followers
- 10 replies
- 370 views
Hello, I've a lot of system logs with error "OutOfRangeException::0" ... Do you have a solution for this issue ? Backtrace #0 /system/Dispatcher/Front.php(503): IPS\_Widget::load() #1 /system/Dispatcher/Dispatcher.php(155): IPS\Dispatcher\_Front->finish() #2 /index.php(13): IPS\_Dispatcher->run() #3 {main} #0 /system/Node/Model.php(1153): IPS\Patterns\_ActiveRecord::load() #1 /system/Node/DelayedCount.php(90): IPS\Node\_Model->parent() #2 /system/Node/Model.php(1090): IPS\forums\_Forum->storeUpdateTime() #3 /system/Content/Item.php(2843): IPS\Node\_Model->setLastComment() #4 /applications/forums/sources/Topic/To…
Last reply by Stuart Silvester, -
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- 3 followers
- 1 reply
- 269 views
I recently noticed an increase on cache misses from Redis. I saw that this started around to time of the update to 4.7.18. Also, the requests causing the miss rate increase seem to be for requests `GET "<hex string>_<long hex string>_str__nodeSyncTimes"`. Not sure whether this is expected, but after inspecting the code, I noticed some suspicious curly brackets in `\IPS\Node\DelayedCount::checkUpdateTime` after the first catch. Removing them solves the issue, but I'd like to confirm whether this is indeed a bug or not.
Last reply by Stuart Silvester, -
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- 4 followers
- 19 replies
- 1.2k views
How exactly does referrals work? It seems to be incredibly random whether or not it gives you credit for the referral. Do you have to be registered first, or can you click a referral link, register, purchase and get credit? Can you add a referral code to the end of any url?
Last reply by Jim M, -
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- 1 follower
- 21 replies
- 932 views
On Bulk Mail, I checked the Member Filters (it does show some members who will receive the mail) and clicked Save. Then clicked Proceed. This I did over 6 hours ago but Bulk Mail list still shows "Not Started" under Sent On and Time Taken columns and "0 Members" under Sent To. How long does it take to send out the email? On CiC
Last reply by Jim M, -
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- 2 followers
- 7 replies
- 319 views
Hi, I've just install a new community and import data from WordPress. It seems that all topics forum and article are here, but there is no "stat" about it. There is a "No posts here yet", but when i click on it, of course there are. There is also a wrong count of the total replies. Is there a trick to recalculate all these stuff after an import ? I've check tasks, but I didn't find something usefull
Last reply by Jim M, -
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- 1 follower
- 4 replies
- 216 views
I am trying to post a reply in a topic and I am getting the following screen:
Last reply by David N., -
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- 1 follower
- 1 reply
- 207 views
Some members who tried to register to my forum started to get this error. I tried different browsers and incognito tabs, changed the IP address and still the same error. The user gets this error even though they have never registered before. In the meantime, there are those who registered without any problems. Why might this be?
Last reply by Jim M, -
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- 1 reply
- 202 views
Hello, I recently deleted some forums, but I've encountered an issue where the topics that were created within those forums are still visible on the "Activity" page. Unfortunately, I'm unable to open or delete these topics. When I try to access them, I receive a message saying, "You do not have permission to view this topic." Could you please advise on how to resolve this ? Thank you for your assistance.
Last reply by Jim M, -
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- 4 replies
- 228 views
A well established and pinned thread has disappeared from the General Discussion portion of our forum, where it was located. It does not come up when searched either. How is this possible? I know that I did nothing to this thread, I discovered it had vanished when I went to post on it this afternoon. To my knowledge, no one else on the forum could have done anything to it either. Where could this thread have gone? Is it recoverable? Have we been compromised? Help Please and Thank You breezy
Last reply by breezy1941, -
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I was editing blog I added to a club and received this error: Whoops\Exception\ErrorException thrown with message "Undefined array key "club_node_public"" Stacktrace: #6 Whoops\Exception\ErrorException in \system\Content\ClubContainer.php:147 #5 Whoops\Run:handleError in \system\Content\ClubContainer.php:147 #4 IPS\blog\_Blog:saveClubForm in \applications\core\modules\front\clubs\view.php:1583 #3 IPS\core\modules\front\clubs\_view:nodeForm in \system\Dispatcher\Controller.php:107 #2 IPS\Dispatcher\_Controller:execute in \applications\core\modules\front\clubs\view.php:129 #1 IPS\core\modules\front\clubs\_view:execute in \init.php:940 #0 IPS\_Dispatcher:run in \init.php…
Last reply by teraßyte, -
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