Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.4k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
23,003 topics in this forum
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- 4 followers
- 15 replies
- 596 views
My site is extremely slow right now. Just took 45 seconds to load a page, or doesn't load at all: I just got an error 504 trying to post this.
Last reply by Pescao6, -
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- 2 followers
- 10 replies
- 365 views
The display given is this. 503 Service Unavailable No server is available to handle this request. By the way, searching on the site often doesn’t yield the information you want.
Last reply by ArtooStark, -
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- 1 follower
- 2 replies
- 293 views
Hi. I'm positing here because I've not gotten a timely response to either of the emails I sent to support. Right now our forums are down with nothing but a screen that says: This community is not available Please contact the community owner for assistance. A few days ago we were having issues with upgrading, which we tried to do in response to the community emails no longer working. After some response from support we were told that should all be resolved now, but then have this downtime issue within a couple days. This is a LOT of downtime and I basically immediately messaged support back on our recent thread as soon as it happened...
Last reply by Marc, -
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Hello, I'm trying to start a calendar list of events, however, I'm getting a page not found error when trying to add events. What should I look for as a problem? Thanks, BB
Last reply by BostonBob, -
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- 1 follower
- 2 replies
- 356 views
For the life of me, I cannot seem to remember how/where I did this before. Where would this be at?
Last reply by Jarrod Davis, -
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- 2 followers
- 17 replies
- 460 views
Sometimes, an anchor link to a specific post (generated by clicking on the date of a post) doesn't work as expected. For example you post that anchor link in a post in the thread, and when clicked, it takes you to the first post in the thread rather than the specific post you linked to. The weird part is that this issue occurs only when you post the anchor link inside a post in the thread. If you paste the link in the URL field of the browser and press Return then that same link does take you to the correct post. Has anyone noticed that?
Last reply by David N., -
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- 2 followers
- 9 replies
- 458 views
Hi, Is there currently any way to add custom HTML to your offline page? (Default page when site is offline) Thanks!
Last reply by Tyson Hansen, -
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- 2 replies
- 258 views
This error appear after update some files Undefined constant "IPS\REDIS_MAX_CONNECTION_ATTEMPTS" Nothing work now
Last reply by Stuart Silvester, -
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- 2 followers
- 1 reply
- 276 views
Go here : https://www.internazionale.fr/events/ Click on "AOÛT 2025" (this is AUGUST 2025) You will see 2 events. 1 is for the first september.
Last reply by Marc, -
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- 2 followers
- 9 replies
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I deleted some 2FA security questions and now users are reporting problems updating to one of the new 2FA questions. They are seeing the 2FA prompt (see attached image) and cannot enter anything in. Normally, after multiple failed attempts this would then send an email with a link to reset 2FA and use another question. Because there is nothing that can be entered they can't fail to login and/ or reset their 2FA via email. From AdminCP I see the deleted 2FA fields similar to, "security_question_1", "security_question_2" and so on. I make the assumption this is not the intended action and could be a bug? Ted.
Last reply by Marc, -
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- 2 followers
- 11 replies
- 329 views
I've tried with both file names from our uploads folders and image in forum posts, none are found. Example in Client Area.
Last reply by Marc, -
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- 3 followers
- 2 replies
- 215 views
Today I tested the Sign Up process for my community on the PWA on my iPhone 13 and noticed the following: The hCaptcha frame overflows on the right hand side. Clicking Terms of Use pops up an empty Registration Terms bubble with no content, only an X to close it. Clicking Privacy Policy takes me to my Privacy Policy page with no way to go back to the Sign Up form other than having to click the hamburger menu again and clicking the green Sign Up button again.
Last reply by David N., -
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- 1 follower
- 7 replies
- 1.2k views
Wondering how I can change my domain, im currently using the cloud hosted services.
Last reply by Marc, -
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This happens when the setLastComment function is called on a category that doesn't have any more images/albums in it: Whoops\Exception\ErrorException: Attempt to read property "album_id" on null (2) #0 \applications\gallery\sources\Category\Category.php(625): Whoops\Run->handleError(2, 'Attempt to read...', 'C:\\wamp64\\www\\d...', 625) #1 \applications\gallery\sources\Category\Category.php(580): IPS\gallery\_Category->setLastImage(NULL) #2 \system\Node\Model.php(1084): IPS\gallery\_Category->_setLastComment(NULL, NULL) The setLastComment() function in turns calls setLastImage() which contains this code: If no image is passed to the fu…
Last reply by teraßyte, -
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- 2 followers
- 10 replies
- 586 views
We have had reports of this error a few times recently. Can you advise?
Last reply by Marc, -
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- 1 follower
- 4 replies
- 422 views
Hi. I'm trying to understand why my IP address was banned from my Invision hosted website a couple of hours ago. The account is not banned, nor did I ban the IP address. I could gain access via a VPN, which is far from ideal (less reliable and slow). I could access the AdminCP without using the VPN. I also note that I could access here without the VPN. Eventually, I found that the ban was set by the API (stated as the 'Reason') - I deleted the entry and access was restored. But I remain puzzled by this. Will it happen again? I was testing a chat room at the time (the ban affected that too), but the chat room operates remotely (and integrates into the websit…
Last reply by Como, -
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- 1 follower
- 1 reply
- 235 views
I understand that we are on the last legs of shipping being supported. If it is still supported until stricken from the code base, my members are reporting an issue with an available shipping rate ($0 free, pick up at meeting) not displaying for them at checkout. I've verified this for a couple accounts. Other accounts seem fine. The trouble accounts appear to have valid primary addresses in the system and I've tried opening up the rate availability to ALL, worldwide, but they are only shown domestic and international rates from my setup. Unfortunately for us as a real-world club we do use shipping regularly for club related items 😞
Last reply by bradl, -
- 1 reply
- 244 views
I am trying to use the REST API to automatically upload a file to the Invision downloads system: if (!InvisionPower::Initialize(communityurl, clientid)) { Notify("CURL failed to initialze.", "Error", true); } std::string token = InvisionPower::AuthenticateUser(name, password, "/downloads/files"); std::string options; options += "category=97&description=MyDescription&title=FileName&author=1&"; options += "files=file=file.zip&contents=MDAwMDAw"; auto j3 = InvisionPower::APICall("/downloads/files/", token, options); if (j3["response"].is_object()) { std::string response = j3["response"]; } I have enabled the needed endpoint in our admi…
Last reply by Interferon, -
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- 2 followers
- 5 replies
- 301 views
is this a bug? why is there no "Renew Now" button on expired subscriptions. i'm only made aware of this now after a user messaged me.
Last reply by Jim M, -
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- 3 replies
- 265 views
Hi all, I woulded make an upgrade from 4.6.7 to 4.7.18. Unfortunatly the system wasn't able to perform the auto-update; I've downloaded the files from my client area. Uploaded trought FTP (just as info, i've an other name on my CP_Directory... for this reason I've changed the information on the init.php file). Wenn I would start the upgrade (example.com/admin/upgrade), I got this error: This files are -rw -r- r-- All folders are drwx r-x r-x I really don't see what the problem is. As test I've set all option (on the files) as actives, but the problem isn't solved. I think that the source of the error is perhaps on an other co…
Last reply by Gary, -
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- 2 followers
- 7 replies
- 324 views
Dear friends, good day, kindly ask your advise . During post of text or registration date&time ok after some time it become Регистрация %s в %s please advise solution to solve this.
Last reply by 4akpa, -
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- 2 followers
- 13 replies
- 1k views
Hello I think commerce fraud rules are broken. I had a transaction that came back with a 99% risk score from maxmind, but was approved anyway, despite the second rule in my anti-fraud rule set being to refuse any transaction with a score greater than 55%.
Last reply by Callum MacGregor, -
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- 1 follower
- 4 replies
- 306 views
My adminCP is broken I get something went wrong error. Cant connect to chatroom. Been along time since I fired up my server. Changed my ISP and my SSL cert is expired. I installed with SSL activated. I run a Virtual Host redirected to port 443 and when I try to run index.php InvBoard wont load. If I turn off redirect and use port 80 it loads but stuffs broken. Is there a way to reconfigure my IP address without adminCP and give that a try first while I work on getting a Cert? On top of that my mail server is broken and cant receive an e-mail to verify my domain. I'm getting close to having that working.
Last reply by Dale Sheridan, -
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- 1 follower
- 4 replies
- 257 views
I created a document in Word and it has a header at the top. I copied and pasted that into a post and now I have to leave a couple of lines at the top blank because they are still formatted as a header. I've added the "remove formatting" button to my large toolbar and it won't remove the formatting of those lines. It seems to work on the rest of the text, but not those two lines. I'm probably doing something wrong, but I'd like to know what that is 'cause someone on my forum will ask some day and I should know. Oh yes, the post is here.
Last reply by Gary Lewis, -
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- 2 followers
- 5 replies
- 540 views
There is no such problem in my other site's SMF forum, but in my invision forum, visitors appear to be on other IPs because of cloudflare. How can we bypass this? I need to see the visitor's IP directly. That's why there was a problem with payment integrations.
Last reply by Marc, -
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