Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- topic link goes to wp admin login page
- Last reply by Jim M,
22,829 topics in this forum
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- 2 followers
- 2 replies
- 436 views
Example https://hoitajat.net/ajankohtaista/kysely-sairaanhoitajat-kaipaavat-tukea-digitaaliseen-asiakastyöhön-r1478/ Articles are in sitemap, robots txt is okay. What is wrong?
Last reply by opentype, -
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- 2 replies
- 460 views
I was on cloud-hosted using AWS File Storage, now I m on self-hosted and I got this error. InvalidAccessKeyId: The AWS Access Key Id you provided does not exist in our records. IPS\File\Exception: CANNOT_WRITE (3) #0 /home/############/domains/$$$$$$$$$$/public_html/system/File/File.php(351): IPS\File_Amazon->save() #1 /home/############/domains/$$$$$$$$$$/public_html/system/Theme/Theme.php(734): IPS_File::create() #2 /home/############/domains/$$$$$$$$$$/public_html/system/Theme/Theme.php(4625) : eval()'d code(390): IPS_Theme->resource() #3 /home/############/domains/$$$$$$$$$$/public_html/system/Theme/Theme.php(5489): IPS\Theme\css_core_admin___c…
Last reply by Alexandru, -
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- 427 views
Hello, I have a Cloud Plan currently. I'd like to experiment with importing my forum data to bbPress. In order to perform the import, I need to know the database name, user and password. Wondering where I can find that information for my plan? Thanks.
Last reply by Jim M, -
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- 2 followers
- 14 replies
- 761 views
Anyone having share on twitter problem? My site or here if you try to share you get problem? an empty form on popup?
Last reply by Randy Calvert, -
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- 2 followers
- 1 reply
- 340 views
Yesterday, users began to complain about the unavailability of our resource. This is the error in the browser: ERR_CONNECTION_RESET There have been no manipulations on the server or website for the last month. What can block access to a site randomly? There is no connection to the country. UnderflowException: lang_not_exists__timezone__Europe/Kiev (0) #0 .../applications/core/modules/front/promote/promote.php(461): IPS\_Lang->get('timezone__Europ...') #1 .../system/Dispatcher/Controller.php(118): IPS\core\modules\front\promote\_promote->manage() #2 .../system/Dispatcher/Dispatcher.php(153): IPS\Dispatcher\_Controller->execute() #3 ....…
Last reply by Marc, -
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- 3 followers
- 3 replies
- 651 views
1. I need to create an issue report regarding an error encountered while using the fetch() function to retrieve data from a REST API. When loading data from the server using SSR (Server-Side Rendering), everything loads correctly. However, when attempting to reload on the client-side, the browser console throws the following error: [Error] Fetch API cannot load https://forum.???.cz/api/forums/posts?sortBy=date&sortDir=desc&perPage=6 due to access control checks. [Error] Failed to load resource: Preflight response is not successful. Status code: 401 (posts, line 0) and Access to fetch at 'https://forum.???.cz/api/forums/posts?sortBy=date&sortDir=d…
Last reply by Aiwa, -
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- 1 follower
- 4 replies
- 641 views
Can support please check the system logs and advise what is causing these continuous errors after the upgrade?
Last reply by Adriano Faria, -
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Blog articles
by CHJ-
- 1 follower
- 7 replies
- 435 views
Hello everyone, I have two questions: 1. There ist a blog post in the backend that has not yet been published: Unfortunately, I didn't receive a notification that the post was pending publication and I can't find an option to do so in the backend. However, the article is not displayed to me in the front end. What options do I have to publish the post? 2. A user wants to create a blog article via the front end. We have adjusted the authorization accordingly. Unfortunately, there is no option to do the formatting in the front end. Is this option only available in the backend or can the option also be set for frontend? Greetings
Last reply by Marc, -
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- 2 followers
- 4 replies
- 441 views
How we can enable the unread topic effect of showing bullet and bold font in topic feed?
Last reply by Marc, -
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- 1 follower
- 6 replies
- 448 views
Hello I think commerce fraud rules are broken. I had a transaction that came back with a 99% risk score from maxmind, but was approved anyway, despite the second rule in my anti-fraud rule set being to refuse any transaction with a score greater than 55%.
Last reply by Callum MacGregor, -
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- 2 followers
- 4 replies
- 426 views
I have setting, that only database articles are in sitemap. Still, there are everything https://hoitajat.net/sitemap.php
Last reply by Marc, -
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- 1 follower
- 4 replies
- 687 views
I have 6 users in a security group, that can access a restricted sub forum. I add two more users in and they are unable to view the forum. The security group correctly shows them and a count of 8 members. We have updated everything across our install. I have cleared the cache. Struggling to make sense of what should be a simple action. TIA - Andrew
Last reply by Marc, -
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- 1 follower
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- 424 views
Hey all, very recently we received a notification from our WHM that there were two file paths to ipb_converge.php files that were flagged as malware utilizing SQL injection. Taking a look at both of these files, they are both identical, and all lines of code seem to be very well documented. They also have not been touched or modified since 2012, so we're wondering if they're in the right place or even necessary. It also seems odd that one of them resides within a css folder structure. Happy to provide any additional information, just seems odd that they're being flagged just now. Paths to files, just to know if they are actually in the proper place: public_ht…
Last reply by dtwood01, -
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- 1 follower
- 11 replies
- 766 views
We have been having problems getting the Chrome browser to function with our forum. Firefix and Safari seem to work fine. Proximate cause is that the page's Javascript isn't getting called for click events. The forum is hosted on its own server and is running the current version. We are NOT using a content delivery network. This seems to have mysteriously appeared with a Chrome update. We were hoping that updating to the current version would rectify the problem but it hasn't. Any hints/guidance appreciated.
Last reply by stargazer1sd, -
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Trending section on leaderboard - how can i fix?
Last reply by Jim M, -
Updated Chrome on Mac to Version 119.0.6045.159 (Official Build) (x86_64). When going to our website I got this error (see attached screenshot) How do I fix this? Screenshot11-25-23.pdf
Last reply by bradybarrows, -
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- 2 replies
- 515 views
Our members have reported that their Imgur-hosted images not longer are embedded. Anyone know anything about this?
Last reply by teraßyte, -
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- 1 follower
- 3 replies
- 620 views
I wish to update the test URL I use for my license, however, wen I click on the "Change Licensed URL" button I get the following error: I don't wish to change the url of the live site. Could I get some assistance with that?
Last reply by Marc, -
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- 1 follower
- 4 replies
- 610 views
Hello, is there a way to read and update meta keywords and meta description tags for a page using REST API? Thank you for the info (I am studing https://invisioncommunity.com/developers/rest-api?endpoint=cms/records/POSTitem but I do not see the possibility to update meta description). Petr
Last reply by virap1, -
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- 2 followers
- 7 replies
- 843 views
I have many members awaiting validation, whom I do not want to validate, and who wish to delete their registration. Members to manually approve, that I want to delete. How to do it please? There is no function to select an entire pending registration page and delete them, which is a shame. Thank you in advance for your help, Théo.
Last reply by Max, -
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- 1 follower
- 2 replies
- 490 views
Hello! I need to test IP Board as I change my host. I had so many troubles till now so that I need to test IP Board first. Is it possible to get a test license? I already saw this: but accounting to my IT Specialist, I need a proper Testlicense. Is this possible? Thanks a lot ! Cornelia
Last reply by Driven 2 Services, -
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- 2 followers
- 14 replies
- 778 views
Getting this under Admin > Achievements > Rules Where does one even edit the Admin Panel templates?
Last reply by DawPi, -
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- 3 followers
- 11 replies
- 738 views
Hey there! No one is getting notifications on iOS even though I followed the Manifest items. What happened?
Last reply by Marc, -
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- 1 follower
- 4 replies
- 480 views
When unpacking the latest package, i can't find any file called conf_global.dist php in the zip file. So i'm unable to proceed with my self hosted install. Attached is screenshot of the package. Please advise.
Last reply by georgebkk, -
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- 2 followers
- 1 reply
- 413 views
Hello, several users among us use RSS feeds to display news, for example, in Discord. Unfortunately, many of them report that their feed readers display everything with a lot of blank lines. How can I solve this problem? The blank lines are not present in the feed link, but an RSS validator also indicates this.
Last reply by Marc, -
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