Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.4k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
- Trying to upgrade to latest IPB version - Database Issue
- Last reply by Miss_B,
23,005 topics in this forum
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- 2 followers
- 11 replies
- 1.1k views
Hello! For a few weeks now I've been seeing new users who don't validate their account. I thought it was just spammers. In fact, one user contacted me because he couldn't validate his account: When he clicked on the link in the email he was taken to the /register/?do=validating page with a "Your account does not require validation" message. Whatever they do, they are redirected to this page. I've tried to create a test account and I'm having the same problem. I don't think I've done anything in particular and I have no log of error. My version is up to date (4.7.15). Just an updated theme and a few plugins. Do you have any ideas? Thanks!
Last reply by Simon.AU, -
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- 2 followers
- 2 replies
- 377 views
Hi, We have begun experiencing the same issue as detailed here: We're on cloud-hosted Invision Community 4.7.16. New users trying to validate via the link in the email see a page like in the attachment: Is there anything we can do to solve? regards David
Last reply by Simon.AU, -
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- 1 follower
- 16 replies
- 568 views
Is there a way to adjust old links that point old posts after migration to a new server?
Last reply by Larry H, -
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- 2 followers
- 3 replies
- 399 views
Cannot find any settings for this. Can it be done by skin edit?
Last reply by Marc, -
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- 2 followers
- 7 replies
- 1k views
Last reply by Jim M, -
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- 2 replies
- 482 views
Sorry if this has been answered already, but I'm trying to change the language on the page that loads when someone clicks "Forgot password" and enters their email address. Does anyone know where you can update that language?
Last reply by AdminHaptX, -
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- 3 replies
- 363 views
Hello , I trying to set up an arrangement so that if someone joins a Club, they automatically follow its content. I have successfully set up the trigger on zapier which recognises when someone joins a club. However, after an afternoon of trying, I can't get POST to create follow the update. I'm trying to use the API post function with core/members/{id}/follows Here are the text boxes on zapier. URL: https://{my_URL_here}/api/core/members/{member_id}/follows/?key={my key here} Payload: json Data followApp core followArea club followId {id number of club here} Wrap Request in array: no File: {left blank} …
Last reply by 700newtons, -
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- 2 followers
- 5 replies
- 505 views
A poll states '1 member has voted' but then shows that 2 members voted:
Last reply by David N., -
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- 1 follower
- 4 replies
- 376 views
In the could/hosted version of Invisioncommunity, I have a permanent alert notice on the Applications menu but none of the applications need updating, any tips on how to fix this?
Last reply by Marc, -
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- 3 followers
- 4 replies
- 621 views
Hi all First time posting for help, so please apologies if this is in the wrong area I am admin on www.otib.co.uk and in the past couple of weeks we are getting emails from members saying when they login they are showing as being banned from accessing the site None of the members that have raised this are banned or even had any warning points in the past The odd thing they try again 5-10 minutes later and they can access without problems Any advice please?
Last reply by Randy Calvert, -
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- 4 followers
- 13 replies
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Hi Its that time of year that i have to go through the pains of Facebook reviews, sorted the testing of the app. This new one i am not sure i can complete as my forum is not a business and don't have a verified business to link to Data Use Checkup This annual checkup now requires that you connect apps to a verified business and answer data handling questions. What do i need to do to stop my app from being suspended ? to be honest i am getting fedup with jumping through hoops with Facebook and may well disable it. If its easy to sort out i will continue but if not is there a way to convert my facebook users to normal logins …
Last reply by Marc, -
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- 3 followers
- 2 replies
- 416 views
please tell me how I can solve this problem?
Last reply by David N., -
SMTP issue
by Gouzi-
- 1 follower
- 9 replies
- 694 views
HI, last time the email I was using the free account gmail smtp so it has a limit, now I change to the Sentgrid business acc but I not sure why the email still mention using gmail and the gmail error. I've switch to sentgrid and change the setting also
Last reply by Marc, -
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- 1 follower
- 2 replies
- 485 views
Hello, My current webhost hasn't upgraded php version and I am stuck with php 7.4. As a result, unfortunately, I haven't been able to upgrade my Invision board for an year now. I have decide to buy hosting from a new host and move. Can someone guide me how transfer my files and database to new webhost? I still will have domain name with the current web host for one more year. Thank you in advance.
Last reply by Marc, -
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- 4 followers
- 20 replies
- 1.7k views
This is something very annoying. If I upload a new version, screenshots do not respect the order I set in the form. All customization is disabled; no 3rd-party app/plugin is running, as you can see in the video.
Last reply by HDiddy, -
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- 1 reply
- 347 views
I'm getting an e-mail error and apparently my e-mails for validations are being sent out suddenly. Is there a fix?
Last reply by Jim M, -
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- 2 followers
- 7 replies
- 522 views
Trying to send a test email of a heavily formatted HTML email. I do not get an error message but I can not see that anything was sent. Looks like the system just ignored it. When I re-tested with a very simple email everything worked. Is there a formatting limitation that must be followed?
Last reply by John Horton, -
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- 4 followers
- 7 replies
- 829 views
After upgrade we've noticed the new btoa() function and error "failed to execute btoa()" in global_global_core.js As a result, pagination for cyrillic urls stopped working. See https://developer.mozilla.org/en-US/docs/Glossary/Base64#the_unicode_problem As a temporary solution we implemented the convertion between UTF-8 and single-byte representations before call btoa(), like
Last reply by Stuart Silvester, -
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- 2 followers
- 4 replies
- 886 views
There is an "easy way" to acknowledge who is the anonymous original poster. How to replicate: Go to the post, view who is following (1) and see who has followed the post (2) the same time it is posted (3): This is a massive flaw in our members privacy compliance. We already put an internal patch: inactivated the modal button when the OP is anonymous. Can you please check on this ? Thanks
Last reply by Stuart Silvester, -
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- 1 follower
- 3 replies
- 788 views
In the admin ACP when viewing a member the map is now grey, and in Chrome console I see this warning:
Last reply by Marc, -
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- 3 replies
- 410 views
I've been using Sendgrid for the last few years but its really overkill for my needs so tonight I switched email settings to Invision Community in the Cloud Uses Invision Community servers to send emails. The test email came from noreply@invisioncloudcommunity.com so I sent a bulkmail to my members but for some reason it's been sent via sendgrid and not invisioncloudcommunity.com What did I do wrong ?
Last reply by Randy Calvert, -
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- 2 followers
- 2 replies
- 389 views
Hi All, I'm sure this is an easy fix and I just need to rebuild images, but some of the thumbs on my site are blurry; https://www.sau.com.au/forums/topic/472901-my-e90-bmw-330i/page/5/#comment-7899665 If you click through to the main image it is nice and crisp. Maybe this is because thumbnail size may have been increased a few years ago? Thanks
Last reply by Prank, -
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- 1 follower
- 6 replies
- 408 views
Made the last update to 4.7.16 a few days ago and all seems to work fine, but users complain about firefox and the activity streams. Using "All Acitivity" you click on a thread, read it in the same tab and go back to "All Activity" - with firefox all looks the same, the thread is still bold, but with safari it's narrow. Using "Unread Content" the same way - with firefox all looks the same, but with safari it's gone. Funny about that is using firefox here at ivisioncommunity.com it works as it should. Same as safari does. We have MySQL still at 5.7 and PHP still at 8.0, but i don't think that makes any difference. A Redis Cache could maybe, but i don't kno…
Last reply by peter.schaefer, -
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- 14 replies
- 652 views
Help Invision, My forum got screwed up by an upgrade. I get this message. I can't get into my Admin area to re-do it. Help. Why am I so lost on how to do this? Jason
Last reply by keysolutns, -
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- 3 followers
- 3 replies
- 456 views
This theme setting does not change to the background of the highlighted post: Add: it changes the background of the badge, not the post itself.
Last reply by Sonya*, -
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