Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.4k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
23,003 topics in this forum
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- 1 follower
- 3 replies
- 183 views
This is a new issue that started occurring this morning. I read a thread and it's flagged as read, then a few minutes later I reload the page and the thread is flagged as unread, with unread posts. When I go to the first unread post, it takes me to the post before last in the thread, to which I just answered a few minutes ago - so my last answer is the last post in the thread. Even a new thread with one single post from a new user that I just approved and replied to is flagged as unread.
Last reply by Jim M, -
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solved.
Last reply by Jim M, -
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- 3 followers
- 7 replies
- 473 views
After updating to v4.7.18 Beta 2 I get the following error: Error: Class "RedisException" not found (0) I'm not using Redis and don't have Redis configured in Advanced Configuration in my admin panel. How can I get my community back up?
Last reply by kenneth andrew, -
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- 2 followers
- 32 replies
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Hi all, I clicked on update button, everything seemed to be OK, but then it turned into the never-ending processs. I can't login neither to site, nor to the Admin panel. We're sorry, but a temporary technical error has occurred which means we cannot display this site right now. Access denied for user 'f282848'@'172.31.5.85' (using password: YES) You can try again by clicking the button below, or try again later.
Last reply by Marc, -
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- 4 replies
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Under "Get Support," it shows "Repeated Log Entries and "Reoccurring system log entries may be indicative of a problem that should be addressed." What's the fix for this?
Last reply by jackflash, -
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- 3 followers
- 13 replies
- 396 views
For the past few months, Invision has blocked my yahoo email address. I've used that email address for the past 36 years with no issues with all the forums I visit, all the forums I've created myself on other platforms, and still use that email address every day to this day, yet Invision won't let me use it. 😞 One of my moderators has the same problem, our forum won't let him use his normal email address so he's no longer receiving any notifications.
Last reply by David N., -
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One of the challenges when managing an online forum is to make sure people get properly notified when their question receives an answer. Too often, notification emails are considered as spam and blocked before the recipient has a chance to see them. It's frustrating to keep hearing that some members had no idea someone had answered a question they'd posted on my site, which unfortunately happens on a regular basis. I believe this can be improved upon. I've experienced two types of issues with invision notification emails. The notifications emails are sent by my community in the cloud, but they go in the recipient's spam box. The notificati…
Last reply by David N., -
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- 2 followers
- 3 replies
- 317 views
we had a spate of emails from users that say there is an error with the linked page in the message. The response is "I'm having issues signing up" and looking at the members page, the last 19 registrations all show that they need to validate their address. The site is AWS hosted, so not sure if this is a new issue.
Last reply by HRN-Admin, -
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- 1 reply
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v4.7.15 This just started yesterday - members cannot login to the site....when they attempt to login, the browser's load icon just spins without producing an error message. There are no plugins, no site modifications and the site uses the standard skin/template.
Last reply by Jim M, -
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- 1 follower
- 5 replies
- 265 views
Hi, is there a way we can determine if who post as anonymous? How can admins see who posted an anonymous post as sometimes it’s necessary for an admin to know for security or other reasons? Thanks
Last reply by Allan - TheTechTribe, -
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- 2 followers
- 4 replies
- 297 views
Hi, for some reason, I notice, is it really that in the AdminCP, you cannot see forum topics? Is there a way to check forum topics in AdminCP?
Last reply by Marc, -
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- 4 followers
- 31 replies
- 1.4k views
hello! every time this sql command runs (IPS task?) it completely spams my database and renders the entire server unresponsive. why did this start happening? this issue started after updating the software on my server to the latest versions available. also, for a while now, if i visit the badges setting in ACP, it takes a very long time to load but eventually it does.
Last reply by David.., -
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- 1 follower
- 1 reply
- 196 views
Hi, While trying to upload any file in a thread (jpeg, png, pdf) I receive the following error message: This happens even if the file is few KB. The problem started suddently, no new updates or chages were made. Any ideas?
Last reply by Marc, -
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- 1 follower
- 5 replies
- 348 views
I am currently building two forums, and I want them to basically show the forum on the homepage, but a guest can't click through until they register and subscribe. One site is thebarnauburn.com and it is functioning how I want it to. But the other is covercrimson.com and it just redirects to a login page when I go to the main domain. How can I get the Cover Crimson site to ultimately show the same thing (the forums, a sidebar, etc. but then when I click through it gives a "you don't have permission" page).
Last reply by Jim M, -
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- 2 followers
- 1 reply
- 193 views
I'm getting the following report (see screenshot) on my log summary on the cloud platform. Is this something I need to resolve? How do I do so?
Last reply by Marc, -
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- 1 follower
- 11 replies
- 394 views
Hi, Does anyone know how to remove the section highlighted in green? Since I'm only allowing an OAUTH IDP login, entering a password is not necessary? Thanks
Last reply by Marc, -
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Upgraded to 4.7.18 Beta 3 New gallery albums appear at end of list (when using default Sort By > Recently Updated). They previously appeared at beginning. Gallery thumbnails are not being generated.
Last reply by Daniel F, -
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- 3 followers
- 1 reply
- 217 views
I disabled all 3rd party customizations. Site is running vanilla TypeError: in_array(): Argument #2 ($haystack) must be of type array, null given (0) #0 /home/nginx/domains/myinvisionsite.com/public/applications/gallery/sources/Album/Album.php(944): in_array() #1 /home/nginx/domains/myinvisionsite.com/public/applications/gallery/sources/Category/Category.php(628): IPS\gallery\_Album->setLastImage() #2 /home/nginx/domains/myinvisionsite.com/public/applications/gallery/modules/front/gallery/submit.php(935): IPS\gallery\_Category->setLastImage() #3 /home/nginx/domains/myinvisionsite.com/public/system/Helpers/MultipleRedirect/MultipleRedirect.php(93): IPS\gallery\mo…
Last reply by Marc, -
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Hey Invision team -- I'm working on importing my old users into my Invision cloud implementation and a small chunk of just 1,000 users crashes the site (see attached error message). I have 200k legacy users. Doing the migration in 200 x 1k chunks would be incredibly painful but if even chunks of 1k time out (progress bar got to about 30% before it froze) then I feel pretty stuck. Is this typical? Is there a work around without needing custom API code? Can you import them on the back end for me? I'm literally just moving about 7 fields of textual data for these users. Eric
Last reply by Marc, -
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- 2 replies
- 249 views
When you click a page number or use the dropdown on our forum to go to another page, the page does not change. Reloading does not help the issue.
Last reply by omgenghis, -
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- 1 follower
- 14 replies
- 342 views
Just switch to my root domain and I need my additional DNS records installed since they drive my Google Apps (and domain email addresses). But I sent the request from my domain to support@invision... and I'm not sure it made it through. Can one of the team at Invision confirm you received and are implementing? Or can I send from a different email address to you? Eric
Last reply by Jim M, -
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- 1 reply
- 192 views
Invision just switch my domain over from the staging one to my root domain. In the process all the icons disappeared on the front end and the admin. Any ideas?
Last reply by Jim M, -
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- 2 followers
- 6 replies
- 313 views
Good afternoon. Yesterday, I modified the settings for my integrations of GTM and GA4. Today, nearly 24 hours later, I still don't see changes reflected in the code. What's I've done so far to test: Clear System Caches Test with a different theme Test with a different browser Applied the most recent patch to v4.7.17 to see if that does anything What might be causing the integrations to not update? How do I debug this problem? Am I correct in assuming that the GTM integration is automatically added to each page? I am using an 'Invision Community in the Cloud', and wanted to ask here before launching a support ticket. Perhaps this i…
Last reply by Orioni, -
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- 1 follower
- 7 replies
- 275 views
I added a new moderator. He doesnt see the moderator tools. What did i do wrong?
Last reply by Jim M, -
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- 1 follower
- 12 replies
- 1.1k views
Hi, I followed the instructions and the "Update local database" cannot be selected as it states "This option cannot be chosen because the Invision Community login method is already doing this." for the remote display name and remote email address changes. Ok fine so also selecting disable "Show in account settings" because I don't want the user to have the option to make changes and I always want these details to be synchronised always. What option do I select between "Allow the member to chose what happens" or "Do nothing"? Selecting either of those options doesn't synchronise during login. Further, let's assume I wanted to synchronise some ot…
Last reply by Johno2518, -
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