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Technical Problems

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Classic self-hosted technical help

Problems related to your server or other classic, self-hosted edition issues.

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22,897 topics in this forum

  1. Core4D

    Forum not accessible - error 500

    by Core4D

    Hi everyone As of yesterday, my forum is not accessible anymore (core4d.com) and error 500 is thrown. No changes or updates were made. My host checked the server and insists that the issue is in IPS. I can login into admin panel and found these repeating errors in system logs: UnexpectedValueException: (0) #0 /home/c4dcafecom/public_html/ipb/system/Dispatcher/Dispatcher.php(173): IPS\_Theme->getTemplate('global', 'core') #1 /home/c4dcafecom/public_html/ipb/system/Dispatcher/Standard.php(113): IPS\_Dispatcher->finish() #2 /home/c4dcafecom/public_html/ipb/system/Dispatcher/Front.php(558): IPS\Dispatcher\_Standard->finish() #3 /home/c4dcafe…

    Core4D
    Last reply by Core4D,
  2. Vfrloos

    Cleaning ibf_core_member_history?

    by Vfrloos

    Got a message from our hosting provider that the ibf_core_member_history is a very large table at this moment. They ask us to reduce this table. Is there a way/setting that I can do that safely? Is it just history for what any member did on the database?

    Jim M
    Last reply by Jim M,
  3. TDS

    Security certificate error

    by TDS

    Hello, I'm hosted here with invision and suddenly my site is showing a security error. ******** Thanks for any help

    TDS
    Last reply by TDS,
  4. Dru Vagale

    Leave a Link to new location, thorws an error in the forums page

    by Dru Vagale

    Hi There, When I try to move a specific topic from Forum A to Forum B, I see a modal opening to choose at which Forum I should sent the topic, and underneath that I also get a checkbox called "Leave Link to new location" if I am checking the box and try to move the topic from Forum A to Forum B. I get an error. Check the image below. Not seeing any option in the backend to get it fixed or turning it off

    Marc
    Last reply by Marc,
  5. teraßyte

    [BUG 4.7.17] Adding form fields to \IPS\Content\Item::commentFormElements() doesn't fully work

    by teraßyte

    I'm adding some custom fields to a comment form in an application, however, adding them is a nightmare, unlike the normal form for the item itself. I had to alter the commentTemplate form template to place the fields in the correct position above the editor. Without the template edit, the fields were added at the bottom inline with the submit button, and the whole look was messed up. There is no easy way to only overload the comment template. I had to copy both commentContainer and comment to use my custom comment template. The \IPS\Content\Controller::_edit() class that loads the edit code/form doesn't use \IPS\Content\Item::commentFormElements() to l…

    teraßyte
    Last reply by teraßyte,
  6. ToeJam

    Site Errors

    by ToeJam

    Hi, Just came on my site today and have this error across my site "[[Template core/front/global/userBar is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]] also in Get Support, under Database it says "There was an error loading the hook scanner results" Any ideas what to do? I haven't made any changes to my site recently

    DawPi
    Last reply by DawPi,
  7. Bill Katula

    4.7.16 Vulnerabilities - Addressed in 4.7.17?

    by Bill Katula

    Hi, I recently had to restore a site and noticed some log entries referencing applications/core/interface/ckeditor/ckeditor/plugins/ related to malicious activity and I see that was reported as a possible vulnerability. https://nvd.nist.gov/vuln/detail/CVE-2024-30162 There was also another report for a SQL injection. https://nvd.nist.gov/vuln/detail/CVE-2024-30163 Were these addressed in 4.7.17? Thanks

    Marc
    Last reply by Marc,
  8. Milly Mikkelsen

    Creating other Admins

    by Milly Mikkelsen

    I have an SSO set up and created another Admin which is tied to the Admin Group. When that user logs in they have access to the blocks via the front end but not the ACP. I have a feeling that the account might be blocked but not sure where to check these logs to unblock them.

    Milly Mikkelsen
    Last reply by Milly Mikkelsen,
  9. Thomas Hop

    Possible bug with editor type field

    by Thomas Hop

    Hello, We recently noticed the following, whenever an “editor” field in your profile is filled in it doesn’t appear on your profile page, I also noticed the same happening with my profile on Invision itself (can’t 100% confirm as I don’t know the settings), all fields but the "About me" are showing. We tried disabling all customisation, but to no avail. Is this a bug, or working as intended? Thanks in advance! Kind Regards.

    Adriano Faria
    Last reply by Adriano Faria,
  10. RCITGuy

    Upgrade from v4.4.6 // PHP v7.4 // MySQL8

    by RCITGuy

    Hi Folks I'm trying to upgrade from IPB v4.4.6, but I am having some headaches that seem to have me stuck in a catch-22 situation. I go to the "AdminCP > Support > Something isn't working > Upgrade, I then run into this; You are running PHP version 7.4.33. You need PHP 8.0.0 or above. You should contact your hosting provider or system administrator to ask for an upgrade. However, this is where the problems begin. If I switch out the PHP version to v8.1, the entire site dies, with a white screen of death. Error log shows this: (I've starred out the cPanel username) [11-Jul-2024 04:23:23 UTC] PHP Fatal error: Uncaught Error: Call to und…

    Marc
    Last reply by Marc,
  11. Zennuie

    Sendgrid Header Issue

    by Zennuie

    Hello, After setting up Sendgrid using the default plugin, emails work fine except for account verification and password reset links. When users try to click on the link, they are redirected to my website and encounter the issue "Site is not found." The link sent has a weird subdomain: http://url8906.example.com/ls/click The message in Error Logs: Header can not be one of the reserved keys. Refer to the documentation link. Send Grid's documentation says: The issue does not occur when using SMTP email or PHP self-hosted services. Any help would be appreciated!

    Jim M
    Last reply by Jim M,
  12. Stephen Buyze

    Unable to Move User to Different Subscription

    by Stephen Buyze

    I need to move a user to a new subscription. When I tried to add him, I received the message that the user already had a subscription. Deleted and canceled the subscription for the user and waited until the expiration. The subscription still shows he is a member and there is nothing under purchases. User still shows in the subscription, but without the "view purchase" option. How do I get this person the proper subscription?

    Marc
    Last reply by Marc,
  13. WebCMS

    Cache lifetime for widgets

    by WebCMS

    I suspect there may be some computation error with cache lifetime of rss imports. I created a page with some of these widgets and set their cache lifetime to a minimum of 60 minutes (some of them have 720 minutes, 1440 minutes, etc) and none of them have below 60 minutes. After loading the page once, the widgets are supposed to cache their data without making calls to the rss services for subsequent page loads for at least 60 minutes. But that never happens as the page seem to take the same amount of real time to load after just a few minutes from last page load. A couple of widgets may not matter much even if they re-fetch data but with multiple widgets, this is a b…

    Marc
    Last reply by Marc,
  14. mwcboard

    Formatting is off on desktop

    by mwcboard

    Not sure how to get this to fill the entire screen and what I messed up.

    Marc
    Last reply by Marc,
  15. ᴀʀᴄᴀᴅᴇ

    Locked Topic

    by ᴀʀᴄᴀᴅᴇ
    • 3 replies
    • 378 views

    Is it possible to change it so that closed topics can also be edited, but only by their own authors?

    teraßyte
    Last reply by teraßyte,
  16. Como

    Reset Password Redirects to Home Page

    by Como

    I heard from members that the password reset link in their email redirects them to the home page with no opportunity to update their password. I've tested and can confirm this behaviour. There are no entries in the error logs. Thanks.

    Como
    Last reply by Como,
  17. TracyIsland

    Bug - club event visible for non members

    by TracyIsland

    This topic: After some back and forth about permissions and visibility, it has been identified that a member who has not joined a club can see a club event on the board, both in the club and on the main event page. if this premise is true: Then there is a bug because this should not be happening.

    Marc
    Last reply by Marc,
  18. sadams101

    toggleQuote is Creating "Links do not have a discernible name" Errors in PageSpeed Insights

    by sadams101

    This is a very simple fix, but since it is in the JS I'm unable to do it. Within the root_framework.js is this code: <a href='#' data-action='toggleQuote'> Can you please update it with this code: <a href='#' data-action='toggleQuote' aria-label='Toggle Quote'> I ask because my forum users quote very often, and the toggle throws an error each time...some of my forum pages have 5-10 quotes per page. Example of the issue:

    Marc
    Last reply by Marc,
  19. WebCMS

    Topic tags not sync'ed properly

    by WebCMS

    Tags added to topics are not used properly. This is just one example (there may be other such instances). https://www.telugus.com/search/?q=robot THE WILD ROBOT | Official Trailer -> in the results but no tag in the results (other items in the list have tags) Click on the above topic and you'll see "hollywood" tag assigned to the topic. Click on the "hollywood" tag -> 5 pages of results that have "hollywood" tag but the above topic is not listed in the results - https://www.telugus.com/tags/hollywood/ Tags are required to render Similar Content wizard (no tags -> no Similar Content wizard on the topic -> other similar topics not …

    Marc
    Last reply by Marc,
  20. Alexander Archon

    Unable to add custom permissions to a category

    by Alexander Archon

    I am trying to add custom permissions to a category. I want the bottom group to have permission to add records, however the checkbox is greyed out so I am unable to do this. Is there a setting somewhere I can change to allow this? Thanks

    Marc
    Last reply by Marc,
  21. Bob Jones_53071

    How to to find duplicate IP addresses amongst members.

    by Bob Jones_53071

    Is there a way - perhaps an automated way - to find members with who are are associated with the same IP addresses. Would like to use an investigative tool to help locate members are registering with multiple accounts using different names. I can see mention of this years ago - and suggesting it would be an easy tool to be added in future updates. Has it been done? Thanks! Bob

    wegorz23
    Last reply by wegorz23,
  22. Como

    Client Area => Page Views (Error)

    by Como

    Hi, The stats in this area are not displaying. And when I click on 'view log', I receive the following error: [[Template nexus/front/clients/purchase is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]] I've checked the 'purchase' template - it cannot be reverted. Thanks.

    Jim M
    Last reply by Jim M,
  23. TXWheelhouse

    Admin Dashboard has broken icons

    by TXWheelhouse

    Hey all. I upgraded to the Creator package, and setup my custom domain. For awhile, the icons on my main forum page were broken but I had to fiddle around with removing my custom theme and re-applying it. I did not change the theme for the admin dashboard, though, and the icons are still broken. I've attached a screenshot. To me, it seems like some kind of server cache issue, but I am having trouble finding a way to clear any of that (if I even can). Any suggestions?

    TXWheelhouse
    Last reply by TXWheelhouse,
  24. LadiesMan217

    When Creating New Theme It Works But Shows A Blank White Screen

    by LadiesMan217

    I am trying to create a new default theme which works but when you select it on the front-end it shows me a blank website (white screen)... what do I need to do?

    Marc
    Last reply by Marc,
  25. soap_box

    Upgrade path from a very old version?

    by soap_box

    Hello I have inherited an old hosted version of Invision - 4.2.6 I'm trying to upgrade to the latest version. The problem I have is that the site/upgrade tool won't run on a version of php higher than 7.4, but the upgrade process won't run on a version lower than 8.0. It's trivial for me to switch versions of PHP but I can't proceed on the upgrade tool with either version Is my only option to start with a fresh copy of the files and try and migrate content?

    Marc
    Last reply by Marc,
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