Technical Problems
Run into an issue and need help from the Invision Community Team?
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Subforums
Classic self-hosted technical help
- 33.4k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
23,003 topics in this forum
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- 1 follower
- 2 replies
- 632 views
Hi, We have had to disallow Hotmail addresses for the timebeing as it seems they keep blocking entire subnets for our hosting provider. (Digital Ocean) I want to change the messaging end users see in relation to this when they try to join as to be more helpful but it appears there's no language translation options for "Please specify an alternative email address" - Any ideas? Ideally I don't want to modify the theme templates as it could easily be forgotten about during future upgrades etc. Thank you
Last reply by Daniel F, -
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- 1 follower
- 3 replies
- 504 views
Using pagination on the leaderboard 'Past Leaders' tab doesn't work. You can reproduce on this community: https://invisioncommunity.com/pastleaders/ Try going to next page, or pick a page.
Last reply by Marc, -
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- 1 follower
- 6 replies
- 285 views
No matter what I do to try to fix it, the "accept" and "reject" buttons are redirecting the user to the home page. Super annoying, how do I fix it? I am updated to the latest version of invisioncommunity so that's not the solution.
Last reply by GoodBoyGilb, -
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- 2 followers
- 9 replies
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Hello, I've setup a custom mail domain on Protonmail, with a smtp token, I tried it on https://dnschecker.org/smtp-test-tool.php and it work good, but on my inivision community i have this message : 535 5.7.8 Error: authentication failed: Invalid authentication mechanism What did I missed ?
Last reply by Marc, -
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- 2 followers
- 5 replies
- 731 views
Since the most recent update, I've noticed that a user who is confronted with the cookie consent form will have their browser redirect to the community's set home page (in my site's case, the forum index) after clicking the 'Accept' or 'Reject' button, regardless of what page they encountered the consent form at. For example, a user who may click a link to a Pages record (from say, a tweet we posted) will see the cookie consent form at the bottom of the Pages record they are viewing. They may instinctively click 'Accept' or 'Reject' to get rid of the consent bar before reading any of the text. The browser then takes them to the forum index instead of keeping them on …
Last reply by Marc, -
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- 3 replies
- 280 views
Hi there, I need to change the time limit to edit posts, where can I do it? In System > Setting > Posting > Edit log in can't change the time limit to edit. (Invision Community v4.7.16) Thanks!
Last reply by Gary, -
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- 1 follower
- 3 replies
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Hi everyone, the upgrade fails to start I did a hosting move and took the opportunity to upgrade my license and be able to upgrade my version 4.7.4 to the current 4.7.18. In question, the forum continues online in its version 4.7.4 but after copying all the files via ftp, or making a clean copy of the entire version 4.7.18, it accepts to start the upgrade, but when it shows the start bar, it can be 12 hours, without doing anything or advancing to the end. I have only noticed that it creates the upgrade_temp table in the database, but it does nothing, even when entering the admin panel, it remains in version 4.7.4 Additionally, I have changed the file p…
Last reply by Marc, -
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- 2 followers
- 34 replies
- 1.1k views
I'm trying to create a registration process where to-be members actually see our guidelines before agreeing to them and then, once they've finished the registration process they can only post in our New Members Start Here folder. But I've not figured out how to accomplish that. On the guidelines, the process gives them a box they can tick to say they agree, but they don't have to see the guidelines unless they click the Terms Of Use link, as shown below. Is there a way to have the guidelines pop up each time? Second, the Login & Registration page, below, says new members will be put in the Members group. Is there a way to put them in the New Members group…
Last reply by Gary Lewis, -
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- 3 followers
- 5 replies
- 355 views
Hello -- For the last hour, no new account created (about 20) has confirmed their email with with the registration validation email. I think this is because they did not receive it since I created a new test account and didn't get it (it's not in my spam). Can you please look into this for me? Thanks! Eric
Last reply by Dll, -
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- 1 follower
- 1 reply
- 300 views
I have been looking at all the different settings in the Control Panel and I can't figure out how to remove the option for some membership groups to add files for download to the Download section. If I can't turn it off for some membership groups, how do I turn off the whole download section of the forum? New and a little overwhelmed by all the settings!
Last reply by teraßyte, -
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- 2 replies
- 239 views
Hi guys, having errors show on my site. Even invision community seems to be a little broken as I post this. Tried different browser and clearing cache to no avail. Thanks in advance!
Last reply by Jim M, -
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- 1 follower
- 1 reply
- 226 views
Hi, When you go there and click on page 2 or any page or use the arrow next key, nothing will happens, you have to refresh the browser to see it. It even on IPS site here, same issue.
Last reply by Marc, -
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- 2 followers
- 31 replies
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Creating a separate thread in case it's unrelated to this: Someone requested that their account be deleted, and so an admin set that going. As this was being processed in the background, it seems to have got stuck (~23% of 9k posts). This has caused the queue task to be locked every time it tries to run, once a minute. A LOT of other tasks are getting backed up because of this (mostly notifications, so far) and it's getting worse over time. Here is the System Log error when I try to set the background tasks running manually: Error: Call to a member function container() on null (0) #0 /usr/share/nginx/html/applications/forums/sources/Topic/Post.php(374): IPS\…
Last reply by Marc, -
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- 1 follower
- 4 replies
- 329 views
Hello. After update to 4.7.18 some users (not all) have problems validating account: In Logs I have this error: Array ( [error] => invalid_grant [error_description] => Missing code verifier. ) #0 /usr/www/users/site/system/Login/Handler/OAuth2/OAuth2.php(608): IPS\_Log::log() #1 /usr/www/users/site/system/Login/Handler/OAuth2/OAuth2.php(390): IPS\Login\Handler\_OAuth2->_exchangeAuthorizationCodeForAccessToken() #2 /usr/www/users/site/system/Login/Handler/OAuth2/OAuth2.php(170): IPS\Login\Handler\_OAuth2->_handleAuthorizationResponse() #3 /usr/www/users/site/system/Login/Login.php(326): IPS\Login\Handler\_OAuth2->authenticateButto…
Last reply by Jim M, -
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- 1 follower
- 4 replies
- 340 views
This morning I look at my site in my usual Chrome browser, and it looks like this: I visit invisioncommunity.com and it looks like this: The two sites look fine in Safari on my Mac, or even in Chrome on another Mac. After I go to my ACP and clear system cache, not only my site but also invisioncommunity.com display correctly. I wonder what could be triggering this issue?
Last reply by David N., -
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- 2 followers
- 4 replies
- 401 views
I am running a small campaign on my community and am asking my users to post images to gallery whilst using a specific tag (so I can find them when searching). It appears that non-admins do not have the ability to use tags on Gallery, even if user groups have been granted access via AdminCP > Members > Groups > [Group] > Content > "Can use tags". There appears to be no other option in AdminCP (or anywhere else in the suite) to allow regular members/usergroups to add tags to content posted in the Gallery app. I have tried logging in as regular users to see if they didn't miss anything, but the tagging feature simply isn't available to them. Pl…
Last reply by Marc, -
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Here are the steps to reproduce: Create a new file in the Downloads app (in a category that allows screenshots). Upload any random file in the first step (it doesn't matter). Upload the image from the ZIP file attached to this post as a screenshot. Enter a random title (it doesn't matter). Re-upload the image from step #3, but this time as an attachment in the Description editor. Submit the file. Once the file is submitted, compare the screenshot to the attachment in the description, and you'll see the images are rotated differently (and rotated wrongly in both cases, too). test_image_rotation_bug.zip P.S.: T…
Last reply by Marc, -
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- 4 followers
- 27 replies
- 1.8k views
Hey, when uploading images directly from the camera to the board, they appear sideways. I'm using php7.4.3 with ImageMagick, but I also tried GD. Both show the same result. "php7.4-common" & EXIF show as installed. apt install php7.4-exif Reading package lists... Done Building dependency tree Reading state information... Done Note, selecting 'php7.4-common' instead of 'php7.4-exif' php7.4-common is already the newest version (7.4.3-4ubuntu2.10). php7.4-common set to manually installed. exif EXIF Support enabled Supported EXIF Version 0220 Supported filetypes JPEG, TIFF Multibyte decoding support using mbstring enabled Extended EXIF tag formats Canon, C…
Last reply by Marc, -
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- 2 followers
- 2 replies
- 311 views
Is it possible for all members to automatically reply to a post on a new line, giving their reply space from the quoted box? See attached. Would look cleaner if the reply was auto retuned to a new line. Thanks
Last reply by Nathan Explosion, -
- 1 follower
- 3 replies
- 521 views
We ran the latest update and now the dropdown menu in the upper right (in mobile view) isn't working. Nothing happens when we press it. https://forum.songfacts.com/
Last reply by Pescao6, -
- 1 follower
- 2 replies
- 225 views
Anyone know how to fix the server's IP Address detector/resolver? All members are showing up as coming from the same Link-Locale IP Address
Last reply by dbalash1, -
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- 3 replies
- 276 views
How do I get rid of this message? It wont go away.
Last reply by Jim M, -
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- 2 followers
- 8 replies
- 396 views
I don't remember exactly when this happened, but I know I had uploaded a favicon image to: AdminCP > Appearance > Icons & Logos admin/?app=core&module=customization&controller=icons And now I'm not sure how to remove the old favicon icon. Any idea of where that icon might be? Old New It's weird too because I'm seeing my new one in Firefox and Opera Gx, but the old one is showing on Microsoft Edge, Google Chrome, and Mobile Devices.
Last reply by Pescao6, -
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- 2 followers
- 1 reply
- 220 views
We have some problems, we where trying to change our sign-in module from user/password to M365 tenant SSO, but now we cant logg back inn at all, tried both admin accounts, in both chrome and Edge and with inprivate/ikognito just getting a error: EX1064 Somthing went wrong. Try again, what to do?
Last reply by Marc, -
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- 1 follower
- 1 reply
- 231 views
We had an upgrade this week, but, it seems the text box on the page to post content is missing (it's a line). I've included a screenshot. I did try creating a new theme from default, and reloading the original default theme, but, neither worked.
Last reply by Jim M, -
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