Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.1k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
- Problem with SQL query that takes a long time to execute
- Last reply by Marc,
22,948 topics in this forum
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- 2 followers
- 5 replies
- 377 views
I have and issue with the push notifications on an iPhone. I cannot seem to get the push notification activated. I have tried a couple of things: 1. First off; when i go to push notifications on the account and i want to activate them i get the message: 'not supported by browser'. 2. I then switched 'notifications' on in the advanced section of safari. 3. I have made a shortcut to the website on the homescreen of the iPhone. 4. Again i go to the accountestting > push notifications; the message went from 'not supported by browser' to 'enable in this browser'. However when i click on 'enable in this browser' i get the message 'Permission was denied in this br…
Last reply by Marc, -
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- 2 followers
- 10 replies
- 586 views
We are trying to move some topics to an archive forum and rename an existing forum. This is for a very small number of topics, probably less than 20 (but I don't know for sure because I can't view them any more). The background process has been stuck at 0% for over a week. We've tried running it manually multiple times and it says "completed" but still shows the task stuck at 0. The forums in question can't be edited, showing "Moving/Deleting" in the CP. How can we either force this process to complete or kill it and do everything manually?
Last reply by JeffreyNichols, -
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- 2 followers
- 6 replies
- 444 views
Dear IPS support, there is a bug in the bulkmail logic when using SendGrid as external provider. The unsubscribe link in the send email is not valid. The reason for that is the "ClickTracking" logic. What's happening: applications/core/extensions/core/Queue/Bulkmail.php => function "run" calls "mergeAndSend" in SendGrid implementation. The mergeAndSend calls "compileContent" with member-parameter FALSE "compileContent" creates the mail content, including the unsubscribe link. Later in the code/function the "ClickTracking" is added. IMPORTANT HINT: The place holders for email and unsubscribe key…
Last reply by Marc, -
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Hi everyone, I've got a slightly neglected for the last couple of years Invision Community board running for a car club. It was left hanging running php7.3 and I could no longer upgrade to 4.7 (I was running the latest supported by php7.3). This is a privately owned VPS and the person managing the system bit, upgraded to 8.3 which (as I read here) is not compatible. So it was downgraded to 8.0.30 but I am still getting an error 500 even when trying to open the AdminCP. The ips4 compatibility tester does not show any issues and I'm at a loss at this point. I read in another topic that downgrading to 7.4 and then upgrading first the forum and the…
Last reply by Marc, -
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- 1 follower
- 8 replies
- 390 views
Hello all, I get that you can allow guests to "see" the forum posts and/or "read" them but is it possible to allow them only to see the first post, and then sign-up, to see the other posts? many thanks
Last reply by DawPi, -
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- 2 followers
- 7 replies
- 283 views
i recently modified the images of some of the ranks on my community and shortly after out of nowhere, my rank was reset to the beginning. i modified it back but it keeps resetting to 0. this is happening on my main admin account & possibly others. access information is up to date and i have not calculated ranks since the beginning.
Last reply by Marc, -
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- 3 replies
- 239 views
Hi, as we moved away from the cloud well over a month ago now, it's a bit of a surprise that our staging site is still online. Please can you remove that +the old live one if it's still in your database. Thanks.
Last reply by Charles, -
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- 1 follower
- 1 reply
- 189 views
I can't seem to be able to move archived topics. I want to delete a forum and move all the topics in it into a different one but seems I can't move archived ones Think I've done it in admin cp
Last reply by Marc, -
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- 3 followers
- 18 replies
- 471 views
Topic has gone missing. https://forums.aaca.org/forum/107-period-photos-pre-wwii/ Title of topic was: "period photos to relieve the stress" Original poster didnt delete it its not on the moderatorsCP - Deleted Content It was the most popular topic on the forums with over 20,000 responses. Now what? (Critical) Forum hosted by IPS Generic Template 2 plugins. (see image)
Last reply by Marc, -
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- 2 followers
- 2 replies
- 235 views
Now that goals have been replaced by key events in UA4, I've gone through the commerce modules checkout flow and built some events around the various stages, but there's a few things I can't work out. When clicking through the various pages, I can't detect that they've added card details or shipping info because the text of the button they click on at those stages is the same. Also when I get to the checkout page, nopne of the basket info is iin the datalayer, and none of the css or html attributes on the page let me pull out the cart values into variables. How have other people got round this problem?
Last reply by Stuart Grimshaw, -
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- 1 follower
- 3 replies
- 167 views
This is a new issue that started occurring this morning. I read a thread and it's flagged as read, then a few minutes later I reload the page and the thread is flagged as unread, with unread posts. When I go to the first unread post, it takes me to the post before last in the thread, to which I just answered a few minutes ago - so my last answer is the last post in the thread. Even a new thread with one single post from a new user that I just approved and replied to is flagged as unread.
Last reply by Jim M, -
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- 1 reply
- 133 views
solved.
Last reply by Jim M, -
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- 3 followers
- 7 replies
- 454 views
After updating to v4.7.18 Beta 2 I get the following error: Error: Class "RedisException" not found (0) I'm not using Redis and don't have Redis configured in Advanced Configuration in my admin panel. How can I get my community back up?
Last reply by kenneth andrew, -
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- 2 followers
- 32 replies
- 992 views
Hi all, I clicked on update button, everything seemed to be OK, but then it turned into the never-ending processs. I can't login neither to site, nor to the Admin panel. We're sorry, but a temporary technical error has occurred which means we cannot display this site right now. Access denied for user 'f282848'@'172.31.5.85' (using password: YES) You can try again by clicking the button below, or try again later.
Last reply by Marc, -
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- 4 replies
- 329 views
Under "Get Support," it shows "Repeated Log Entries and "Reoccurring system log entries may be indicative of a problem that should be addressed." What's the fix for this?
Last reply by jackflash, -
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- 3 followers
- 13 replies
- 348 views
For the past few months, Invision has blocked my yahoo email address. I've used that email address for the past 36 years with no issues with all the forums I visit, all the forums I've created myself on other platforms, and still use that email address every day to this day, yet Invision won't let me use it. 😞 One of my moderators has the same problem, our forum won't let him use his normal email address so he's no longer receiving any notifications.
Last reply by David N., -
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One of the challenges when managing an online forum is to make sure people get properly notified when their question receives an answer. Too often, notification emails are considered as spam and blocked before the recipient has a chance to see them. It's frustrating to keep hearing that some members had no idea someone had answered a question they'd posted on my site, which unfortunately happens on a regular basis. I believe this can be improved upon. I've experienced two types of issues with invision notification emails. The notifications emails are sent by my community in the cloud, but they go in the recipient's spam box. The notificati…
Last reply by David N., -
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- 2 followers
- 3 replies
- 277 views
we had a spate of emails from users that say there is an error with the linked page in the message. The response is "I'm having issues signing up" and looking at the members page, the last 19 registrations all show that they need to validate their address. The site is AWS hosted, so not sure if this is a new issue.
Last reply by HRN-Admin, -
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- 1 reply
- 560 views
v4.7.15 This just started yesterday - members cannot login to the site....when they attempt to login, the browser's load icon just spins without producing an error message. There are no plugins, no site modifications and the site uses the standard skin/template.
Last reply by Jim M, -
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- 1 follower
- 5 replies
- 234 views
Hi, is there a way we can determine if who post as anonymous? How can admins see who posted an anonymous post as sometimes it’s necessary for an admin to know for security or other reasons? Thanks
Last reply by Allan - TheTechTribe, -
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- 2 followers
- 4 replies
- 260 views
Hi, for some reason, I notice, is it really that in the AdminCP, you cannot see forum topics? Is there a way to check forum topics in AdminCP?
Last reply by Marc, -
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- 4 followers
- 31 replies
- 1.3k views
hello! every time this sql command runs (IPS task?) it completely spams my database and renders the entire server unresponsive. why did this start happening? this issue started after updating the software on my server to the latest versions available. also, for a while now, if i visit the badges setting in ACP, it takes a very long time to load but eventually it does.
Last reply by David.., -
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- 1 follower
- 1 reply
- 170 views
Hi, While trying to upload any file in a thread (jpeg, png, pdf) I receive the following error message: This happens even if the file is few KB. The problem started suddently, no new updates or chages were made. Any ideas?
Last reply by Marc, -
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- 1 follower
- 5 replies
- 337 views
I am currently building two forums, and I want them to basically show the forum on the homepage, but a guest can't click through until they register and subscribe. One site is thebarnauburn.com and it is functioning how I want it to. But the other is covercrimson.com and it just redirects to a login page when I go to the main domain. How can I get the Cover Crimson site to ultimately show the same thing (the forums, a sidebar, etc. but then when I click through it gives a "you don't have permission" page).
Last reply by Jim M, -
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- 2 followers
- 1 reply
- 176 views
I'm getting the following report (see screenshot) on my log summary on the cloud platform. Is this something I need to resolve? How do I do so?
Last reply by Marc, -
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